Dealer Quality Support Jobs In Egypt And Career In Mercedes-Benz Egypt Vacancies In Cairo 2013
Employer Mercedes-Benz Egypt
Job Title Dealer Quality Support
Languages •Proficiency in Arabic and English or German languages;
Country Egypt
Job Category Engineering
Job Type Full Time
Description Qualitative Development —Ensure implementation of various qualitative measures upon necessity —Responsible for CSI After-Sales (process, reporting, measures, etc.) —Develop and coordinate Mystery Shopping campaigns —Develop Quality Letter —Responsible for After-Sales Qualitative Bonus After-Sales KPIs —Monitor and report the activity of the workshops (using specific tools: DASOD, REKA, customer complaints reports, etc.) and propose improvement actions Market Research —Implement regular market analysis / After-Sales monitoring (e.g. vehicle population, DASOD, service products, etc.) —Competitor analysis Workshop Processes / Standards —Ensure implementation of workshop process in the dealer network —Consult in workshop organization (workshop, diagnosis and customer processes) —Implement and monitor After-Sales standards and repair and maintenance processes at retailers according to HQ requirements —Elaborate improvement plans or modification of dealer standards —Responsible for workshop equipment and tools —Coordinate After-Sales preparations for new vehicle launches Non-Technical training —Analyze the needs for training of the dealer network and submit training proposals —Conduct and coordinate training on the job or coaching in specific cases Assist and support activities of AS Service teams when required
Qualifications •Oriented to results and solutions •Planning and controlling skills •Analytical skills, able to assimilate large amounts of information •Communication and interpersonal skills •Flexible, open to changes •Team spirit, motivated •Able to take decisions •Able to work independently
Gender Any
Education major Engineering
Experience 3 - 5 Years.
Other Skills •Computer and presentation skills; •Proficiency in MS Office.
Compensations Medical & Life Insurance coverage.
Salary (L.E.) Negotiable
Comments CVs with updated photos is highly appreciated.
Job Contact Info. elizabeth.morcos@daimler.com
Employer Mercedes-Benz Egypt
Job Title Dealer Quality Support
Languages •Proficiency in Arabic and English or German languages;
Country Egypt
Job Category Engineering
Job Type Full Time
Description Qualitative Development —Ensure implementation of various qualitative measures upon necessity —Responsible for CSI After-Sales (process, reporting, measures, etc.) —Develop and coordinate Mystery Shopping campaigns —Develop Quality Letter —Responsible for After-Sales Qualitative Bonus After-Sales KPIs —Monitor and report the activity of the workshops (using specific tools: DASOD, REKA, customer complaints reports, etc.) and propose improvement actions Market Research —Implement regular market analysis / After-Sales monitoring (e.g. vehicle population, DASOD, service products, etc.) —Competitor analysis Workshop Processes / Standards —Ensure implementation of workshop process in the dealer network —Consult in workshop organization (workshop, diagnosis and customer processes) —Implement and monitor After-Sales standards and repair and maintenance processes at retailers according to HQ requirements —Elaborate improvement plans or modification of dealer standards —Responsible for workshop equipment and tools —Coordinate After-Sales preparations for new vehicle launches Non-Technical training —Analyze the needs for training of the dealer network and submit training proposals —Conduct and coordinate training on the job or coaching in specific cases Assist and support activities of AS Service teams when required
Qualifications •Oriented to results and solutions •Planning and controlling skills •Analytical skills, able to assimilate large amounts of information •Communication and interpersonal skills •Flexible, open to changes •Team spirit, motivated •Able to take decisions •Able to work independently
Gender Any
Education major Engineering
Experience 3 - 5 Years.
Other Skills •Computer and presentation skills; •Proficiency in MS Office.
Compensations Medical & Life Insurance coverage.
Salary (L.E.) Negotiable
Comments CVs with updated photos is highly appreciated.
Job Contact Info. elizabeth.morcos@daimler.com
