Dealer Quality Support For Mercedes-Benz Egypt

Dealer Quality Support Jobs In Egypt And Career In Mercedes-Benz Egypt Vacancies In Cairo 2013
Employer    Mercedes-Benz Egypt
Job Title     Dealer Quality Support
Languages     •Proficiency in Arabic and English or German languages;
Country     Egypt
Job Category    Engineering
Job Type    Full Time
Description     Qualitative Development —Ensure implementation of various qualitative measures upon necessity —Responsible for CSI After-Sales (process, reporting, measures, etc.) —Develop and coordinate Mystery Shopping campaigns —Develop Quality Letter —Responsible for After-Sales Qualitative Bonus After-Sales KPIs —Monitor and report the activity of the workshops (using specific tools: DASOD, REKA, customer complaints reports, etc.) and propose improvement actions Market Research —Implement regular market analysis / After-Sales monitoring (e.g. vehicle population, DASOD, service products, etc.) —Competitor analysis Workshop Processes / Standards —Ensure implementation of workshop process in the dealer network —Consult in workshop organization (workshop, diagnosis and customer processes) —Implement and monitor After-Sales standards and repair and maintenance processes at retailers according to HQ requirements —Elaborate improvement plans or modification of dealer standards —Responsible for workshop equipment and tools —Coordinate After-Sales preparations for new vehicle launches Non-Technical training —Analyze the needs for training of the dealer network and submit training proposals —Conduct and coordinate training on the job or coaching in specific cases Assist and support activities of AS Service teams when required
Qualifications    •Oriented to results and solutions •Planning and controlling skills •Analytical skills, able to assimilate large amounts of information •Communication and interpersonal skills •Flexible, open to changes •Team spirit, motivated •Able to take decisions •Able to work independently
Gender    Any
Education major     Engineering
Experience    3 - 5 Years.
Other Skills    •Computer and presentation skills; •Proficiency in MS Office.
Compensations    Medical & Life Insurance coverage.
Salary (L.E.)    Negotiable
Comments    CVs with updated photos is highly appreciated.
Job Contact Info.    elizabeth.morcos@daimler.com

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