Senior Service Desk Consultant Jobs In Egypt And Career In BI -Technologies Vacancies In Cairo 2014
Employer BI -Technologies
Job Title Senior Service Desk Consultant
Languages Excellent command of English language
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1.Logging all relevant incident/service request details, allocating categorization and prioritization codes 2.Providing first-line investigation and diagnosis 3.Resolving those incidents/service requests they are able 4.Escalating incidents/service requests that they cannot resolve within agreed timescales 5.Following up till the closure of the incident with second and third line support 6.Keeping users informed of progress 7.Closing all resolved incidents, requests and other calls 8.Conducting customer/user satisfaction call-backs/surveys as agreed 9.Communication with users ” keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. 10.Supervise and support team Members.
Qualifications 1.Knowledge of SQL Commends on SQL 2005 and SQL 2008 2.Basic Knowledge on case Logging Software like CRM or Mena Tracks 3.Good communication abilities (oral and written). 4.Understanding of the potential of computer technology. 5.Creativity. 6.Work successfully in a team matrix environment 7.Continuous learner
Gender Any
Education major Computer Engineering
Experience 3 - 5 Years.
Other Skills 1.Adapt to unexpected events 2.Ethical with users and Colleges 3.Analytical thinking, attention to detail and superior time-management skills are crucial. 4.Detailed Oriented 5.Ability to learn and adapt to new Testing Techniques. 6.Ability to transfer knowledge to colleagues. 7.“Yes I can” attitude.
Salary (L.E.) Negotiable
Comments Kindly mention the job title in your email subject.
Job Contact Info. Manar Ahmed, manar.ahmed@bi-technologies.net
Employer BI -Technologies
Job Title Senior Service Desk Consultant
Languages Excellent command of English language
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1.Logging all relevant incident/service request details, allocating categorization and prioritization codes 2.Providing first-line investigation and diagnosis 3.Resolving those incidents/service requests they are able 4.Escalating incidents/service requests that they cannot resolve within agreed timescales 5.Following up till the closure of the incident with second and third line support 6.Keeping users informed of progress 7.Closing all resolved incidents, requests and other calls 8.Conducting customer/user satisfaction call-backs/surveys as agreed 9.Communication with users ” keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. 10.Supervise and support team Members.
Qualifications 1.Knowledge of SQL Commends on SQL 2005 and SQL 2008 2.Basic Knowledge on case Logging Software like CRM or Mena Tracks 3.Good communication abilities (oral and written). 4.Understanding of the potential of computer technology. 5.Creativity. 6.Work successfully in a team matrix environment 7.Continuous learner
Gender Any
Education major Computer Engineering
Experience 3 - 5 Years.
Other Skills 1.Adapt to unexpected events 2.Ethical with users and Colleges 3.Analytical thinking, attention to detail and superior time-management skills are crucial. 4.Detailed Oriented 5.Ability to learn and adapt to new Testing Techniques. 6.Ability to transfer knowledge to colleagues. 7.“Yes I can” attitude.
Salary (L.E.) Negotiable
Comments Kindly mention the job title in your email subject.
Job Contact Info. Manar Ahmed, manar.ahmed@bi-technologies.net
