Customer Services Coordinator Jobs In Egypt And Career In Nile.Com Vacancies In Cairo 2014
Employer Nile.Com
Job Title Customer Services Coordinator
Languages • Good in English language ; oral and written
Country Egypt
Job Category Administration, Customer Service, Database Administrator
Job Type Full Time
Description — Monitor, track and report departments tasks and activities — Coordinate professional services departments resources and activities — Coordinate and report team activities with customers — Responsible for managing incoming service requests from clients and partners, i.e. incoming telephone calls, emails, and call logging. — Responsible to meet the service level agreements and to assist clients as much as possible according to target performance, to ensure clients receive adequate and appropriate services — Responsible to monitor and report services contacts and projects and to communicate and coordinate with clients and partners contact persons. — Responsible for customer satisfaction i.e. call centre performance, responsible for effective communications between involved groups, ensure ongoing operational excellence. — Perform other related duties as required.
Qualifications • Degree (Accounting or Business Administration) • 2 years experience administrating customer services operation • Basic understanding of ticketing systems • Good knowledge and hands-on Microsoft office applications • Microsoft Applications – Office applications • General knowledge in information technology
Gender Female
Education major Accounting
Experience 1 - 2 Years.
Other Skills • Very good understanding of Microsoft office
Salary (L.E.) Negotiable
Comments Interested applicants are kindly requested to send the updated resume with arecent photo, & please mention the job title in the email subject.
Job Contact Info. cvs@nilecom.com.eg
Employer Nile.Com
Job Title Customer Services Coordinator
Languages • Good in English language ; oral and written
Country Egypt
Job Category Administration, Customer Service, Database Administrator
Job Type Full Time
Description — Monitor, track and report departments tasks and activities — Coordinate professional services departments resources and activities — Coordinate and report team activities with customers — Responsible for managing incoming service requests from clients and partners, i.e. incoming telephone calls, emails, and call logging. — Responsible to meet the service level agreements and to assist clients as much as possible according to target performance, to ensure clients receive adequate and appropriate services — Responsible to monitor and report services contacts and projects and to communicate and coordinate with clients and partners contact persons. — Responsible for customer satisfaction i.e. call centre performance, responsible for effective communications between involved groups, ensure ongoing operational excellence. — Perform other related duties as required.
Qualifications • Degree (Accounting or Business Administration) • 2 years experience administrating customer services operation • Basic understanding of ticketing systems • Good knowledge and hands-on Microsoft office applications • Microsoft Applications – Office applications • General knowledge in information technology
Gender Female
Education major Accounting
Experience 1 - 2 Years.
Other Skills • Very good understanding of Microsoft office
Salary (L.E.) Negotiable
Comments Interested applicants are kindly requested to send the updated resume with arecent photo, & please mention the job title in the email subject.
Job Contact Info. cvs@nilecom.com.eg
