Customer Service Agent Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title Customer Service Agent
Languages - Good spoken & written English.
Country Egypt
Job Category Hotels
Job Type Full Time
Description PRIMARY RESPONSIBILITIES - Resolve customer complaints via phone, email, mail, or social media. - Use telephones to reach out to customers and verify account information. - Greet customers warmly and ascertain problem or reason for calling. - Cancel or upgrade accounts. - Assist with placement of orders, refunds, or exchanges. - Advise on company information. - Take payment information and other pertinent information such as addresses and phone numbers. - Place or cancel orders. - Answer questions about warranties or terms of sale. - Act as the company gatekeeper. - Suggest solutions when a product malfunctions. - Handle product recalls. - Attempt to persuade customer to reconsider cancellation. - Inform customer of deals and promotions. - Sell products and services. - Utilize computer technology to handle high call volumes. - Work with customer service manager to ensure proper customer service is being delivered. - Close out or open call records. - Compile reports on overall customer satisfaction. - Read from scripts. - Handle changes in policies or renewals.
Qualifications - Microsoft Office knowledge. - Good English is required - Good internet skills. - Able to work under Pressure.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. karim@zahabiaresort.com
Job Title Customer Service Agent
Languages - Good spoken & written English.
Country Egypt
Job Category Hotels
Job Type Full Time
Description PRIMARY RESPONSIBILITIES - Resolve customer complaints via phone, email, mail, or social media. - Use telephones to reach out to customers and verify account information. - Greet customers warmly and ascertain problem or reason for calling. - Cancel or upgrade accounts. - Assist with placement of orders, refunds, or exchanges. - Advise on company information. - Take payment information and other pertinent information such as addresses and phone numbers. - Place or cancel orders. - Answer questions about warranties or terms of sale. - Act as the company gatekeeper. - Suggest solutions when a product malfunctions. - Handle product recalls. - Attempt to persuade customer to reconsider cancellation. - Inform customer of deals and promotions. - Sell products and services. - Utilize computer technology to handle high call volumes. - Work with customer service manager to ensure proper customer service is being delivered. - Close out or open call records. - Compile reports on overall customer satisfaction. - Read from scripts. - Handle changes in policies or renewals.
Qualifications - Microsoft Office knowledge. - Good English is required - Good internet skills. - Able to work under Pressure.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. karim@zahabiaresort.com
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