Technical Support Engineer Jobs In Egypt And Career In Mideast Communication Systems Vacancies In Cairo 2014
Employer Mideast Communication Systems MCS
Job Title Technical Support Engineer
Languages Arabic English
Country Egypt
Job Category Communication Engineering, Computer, Engineering
Job Type Full Time
Description Providing high-quality after sales technical support for systems at the customer site or via communication methods. Install, configure, and test systems. Troubleshoot customer issues and solves them. Attend and participate proactively in group, department, and company wide meetings. Review and respond on customer emails. Review CRM system to complete assigned tasks and update projects documentation in a timely manner. Diagnose and troubleshoot customers appliances, software, and internal network components. Configure customers appliances and software. Troubleshoot customers appliances and software. Prepare document for on-going projects, maintenance contracts, and support calls. Review and update direct manager with assigned work progress. Correspond and provide high quality technical support to customers to resolve customer issues.
Qualifications - Bachelor’s degree in computer science/software engineering or information systems. - Fluent English and Arabic, both spoken and written. - Good understanding of company’s products and services. - An understanding of business processes and constraints. - Comply with department certification and education requirements as per the qualification matrix. Minimum 2 years of experience in a similar position
Gender Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@mcsholding.com
Employer Mideast Communication Systems MCS
Job Title Technical Support Engineer
Languages Arabic English
Country Egypt
Job Category Communication Engineering, Computer, Engineering
Job Type Full Time
Description Providing high-quality after sales technical support for systems at the customer site or via communication methods. Install, configure, and test systems. Troubleshoot customer issues and solves them. Attend and participate proactively in group, department, and company wide meetings. Review and respond on customer emails. Review CRM system to complete assigned tasks and update projects documentation in a timely manner. Diagnose and troubleshoot customers appliances, software, and internal network components. Configure customers appliances and software. Troubleshoot customers appliances and software. Prepare document for on-going projects, maintenance contracts, and support calls. Review and update direct manager with assigned work progress. Correspond and provide high quality technical support to customers to resolve customer issues.
Qualifications - Bachelor’s degree in computer science/software engineering or information systems. - Fluent English and Arabic, both spoken and written. - Good understanding of company’s products and services. - An understanding of business processes and constraints. - Comply with department certification and education requirements as per the qualification matrix. Minimum 2 years of experience in a similar position
Gender Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@mcsholding.com
