Call Center Agent Jobs In Egypt And Career In Capital Incorporation Vacancies In Cairo 2014
Employer Capital Incorporation
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 11/30/2014
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Junior
Description — Answer all inbound clients phone calls within quality standards. — Ask the security questions to clients. — Respond promptly to clients inquiries by implementing procedures, policies and standards of the organization. — Educate clients through explaining all benefits and procedures of the companys services. — Obtain and evaluate all relevant information to handle inquiries and complaints. — Resolve service problems by clarifying the clients complaints; determining the cause of the problem, selecting and explaining the best solution to solve the problem, and follow-up to ensure resolution. — Examine requests and unresolved issues to the proper department and provides the client with the feedback. — Escalate unresolved issues to the call center supervisor. — Document details of inquiries, requirements and complaints in addition to the actions taken in each case. — Attend customer service staff meetings, regular training and coaching sessions for continuous professional growth and development.
Qualifications • 0 – 2 years of experience in the area of customer service. • Bachelor Degree. • Good computer skills. • Strong listening skills. • Excellent verbal and written communication skills. • Strong time management. • Persuasion skills. • Negotiation skills. • Problem solving skills.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Compensations Gross Salary: 2,500 Plus Benefit
Salary (L.E.) 2000 – 4000
Comments Job Location: New Cairo
Job Contact Email hr@capitalinc-eg.com
Call Center Agent Jobs In Egypt And Career In Capital Incorporation Vacancies In Cairo 2014
Employer Capital Incorporation
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 11/30/2014
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Junior
Description — Answer all inbound clients phone calls within quality standards. — Ask the security questions to clients. — Respond promptly to clients inquiries by implementing procedures, policies and standards of the organization. — Educate clients through explaining all benefits and procedures of the companys services. — Obtain and evaluate all relevant information to handle inquiries and complaints. — Resolve service problems by clarifying the clients complaints; determining the cause of the problem, selecting and explaining the best solution to solve the problem, and follow-up to ensure resolution. — Examine requests and unresolved issues to the proper department and provides the client with the feedback. — Escalate unresolved issues to the call center supervisor. — Document details of inquiries, requirements and complaints in addition to the actions taken in each case. — Attend customer service staff meetings, regular training and coaching sessions for continuous professional growth and development.
Qualifications • 0 – 2 years of experience in the area of customer service. • Bachelor Degree. • Good computer skills. • Strong listening skills. • Excellent verbal and written communication skills. • Strong time management. • Persuasion skills. • Negotiation skills. • Problem solving skills.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Compensations Gross Salary: 2,500 Plus Benefit
Salary (L.E.) 2000 – 4000
Comments Job Location: New Cairo
Job Contact Email hr@capitalinc-eg.com
Call Center Agent Jobs In Egypt And Career In Capital Incorporation Vacancies In Cairo 2014
