Service Point Advisor/Fresh Graduate Jobs In Egypt And Career In DHL Vacancies In Aswan 2014
Employer DHL
Job Title Service Point Advisor
Vacancy Deadline(mm/dd/yy) 12/23/2014
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Aswan
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description Job Purpose:Serves front counter reception customers to meet DHLs customer service and express center (retail) Objectives —Receive customers at front counter receptions and process shipments through DHL software. —Ensure all security procedures for all shipments received are followed up. —Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Held for Collection. —Assure all customers receive service, which is prompt, friendly, courteous and helpful. —Provide customer feedback to others in the organization —Meet service level and response time objectives —Meet quality objectives —Perform customer identification —Perform shipment identification —Record sales leads and operation leads —Record customer complaints. —Make continuous work process improvements. —Revenue Generator.
Qualifications 1.Education: •Bachelor degree •Write & speak English fluently. •Computer literate and familiar with Word and Excel. 2. Knowledge, Skills & Experience: •Able to communicate and listen. •Sales awareness and telephone manner. •Use of own initiative and working with a team. •Product knowledge and understanding job responsibilities / procedures / quality / company values. •Problem solving. •Keyboard experience •Meeting customer needs and maximizing sales opportunities. •Positive enthusiastic and self motivated •Accurate and pays attention to detail •Prioritizing the workload / uses tools available. •Ability to work flexible hours as per front line roaster •Ability to work long hours as may be required by CS Manager / CS FL Supervisor •Take precautions for stress / computer related illnesses and preventing accidents
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Email Salma.yasser@dhl.com
Service Point Advisor/Fresh Graduate Jobs In Egypt And Career In DHL Vacancies In Aswan 2014
Employer DHL
Job Title Service Point Advisor
Vacancy Deadline(mm/dd/yy) 12/23/2014
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Aswan
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description Job Purpose:Serves front counter reception customers to meet DHLs customer service and express center (retail) Objectives —Receive customers at front counter receptions and process shipments through DHL software. —Ensure all security procedures for all shipments received are followed up. —Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Held for Collection. —Assure all customers receive service, which is prompt, friendly, courteous and helpful. —Provide customer feedback to others in the organization —Meet service level and response time objectives —Meet quality objectives —Perform customer identification —Perform shipment identification —Record sales leads and operation leads —Record customer complaints. —Make continuous work process improvements. —Revenue Generator.
Qualifications 1.Education: •Bachelor degree •Write & speak English fluently. •Computer literate and familiar with Word and Excel. 2. Knowledge, Skills & Experience: •Able to communicate and listen. •Sales awareness and telephone manner. •Use of own initiative and working with a team. •Product knowledge and understanding job responsibilities / procedures / quality / company values. •Problem solving. •Keyboard experience •Meeting customer needs and maximizing sales opportunities. •Positive enthusiastic and self motivated •Accurate and pays attention to detail •Prioritizing the workload / uses tools available. •Ability to work flexible hours as per front line roaster •Ability to work long hours as may be required by CS Manager / CS FL Supervisor •Take precautions for stress / computer related illnesses and preventing accidents
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Email Salma.yasser@dhl.com
Service Point Advisor/Fresh Graduate Jobs In Egypt And Career In DHL Vacancies In Aswan 2014
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