Complaints Unit Junior Clerk/Fresh Graduate Jobs In Egypt And Career In Commercial International Life Insurance ( CIL ) Vacancies In Cairo 2015
Employer Commercial International Life Insurance ( CIL )
Job Title Complaints Unit Junior Clerk
Vacancy Deadline(mm/dd/yy) 3/23/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Administration
Job Type Full Time
Job Level Junior
Description Handling written complaints received from our Policyowners, Banc-assurance alliance(s) or our Regulator within the companys TAT; through phone calls, emails and face to face meetings. Appropriate and efficient complaints investigations. Preparing and communicating complaints summaries with stakeholders before each committee. Preparing and sending required complaints correspondences. Organizing and attending Complaints Committee meetings and other complaints related meetings. Contribute in the generation of regular reports to the management and regulator. Conduct monthly meetings with heads of customers facing departments to discuss received complaints, corrective actions to be taken. Conduct monthly meetings with Customer Relations Heads to discuss Customers dissatisfaction received. Conduct quality assurance calls (if required). Contribute in the achievement of Complaints corrective/preventative actions Contribute in the achievement of agreed set objectives.
Qualifications Bachelor degree from a reputable university. • Excellent verbal and written communication skills (both English and Arabic) • Able to prioritize workloads and meet deadlines • First class interpersonal skills, able to communicate with a wide range of people • Ethical, focused on treating customers fairly • Courteous yet assertive • Trustworthy and reliable • Organized and methodical • High attention to details • Computer literate • Respect for customer and business confidentiality
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Email Jobs@cileg.com
Complaints Unit Junior Clerk/Fresh Graduate Jobs In Egypt And Career In Commercial International Life Insurance ( CIL ) Vacancies In Cairo 2015
Employer Commercial International Life Insurance ( CIL )
Job Title Complaints Unit Junior Clerk
Vacancy Deadline(mm/dd/yy) 3/23/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Administration
Job Type Full Time
Job Level Junior
Description Handling written complaints received from our Policyowners, Banc-assurance alliance(s) or our Regulator within the companys TAT; through phone calls, emails and face to face meetings. Appropriate and efficient complaints investigations. Preparing and communicating complaints summaries with stakeholders before each committee. Preparing and sending required complaints correspondences. Organizing and attending Complaints Committee meetings and other complaints related meetings. Contribute in the generation of regular reports to the management and regulator. Conduct monthly meetings with heads of customers facing departments to discuss received complaints, corrective actions to be taken. Conduct monthly meetings with Customer Relations Heads to discuss Customers dissatisfaction received. Conduct quality assurance calls (if required). Contribute in the achievement of Complaints corrective/preventative actions Contribute in the achievement of agreed set objectives.
Qualifications Bachelor degree from a reputable university. • Excellent verbal and written communication skills (both English and Arabic) • Able to prioritize workloads and meet deadlines • First class interpersonal skills, able to communicate with a wide range of people • Ethical, focused on treating customers fairly • Courteous yet assertive • Trustworthy and reliable • Organized and methodical • High attention to details • Computer literate • Respect for customer and business confidentiality
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Email Jobs@cileg.com
Complaints Unit Junior Clerk/Fresh Graduate Jobs In Egypt And Career In Commercial International Life Insurance ( CIL ) Vacancies In Cairo 2015