Merchant Support Jobs In Egypt And Career In Vacancies In Giza 2016
Job Title Merchant Support
Vacancy Deadline(mm/dd/yy) 8/11/2016
Languages Excellent command of English
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Banking, Customer Service, Call Center
Job Type Full Time
Job Level Junior
Responsible for supporting all POS clients via telephone ensuring their satisfaction maintaining high service level. • Granting authorizations to the merchants. • Performing referrals (via VISA international and MasterCard international) when applicable • Providing information about authorization history, and transaction history for the merchants • Troubleshooting POS terminals for common malfunction by opening tickets via our ticketing system. • Opening tickets for POS roll paper supplying for the merchants • Follow up the tickets solving and confirm that the merchants satisfaction on daily basis. • Sending canceling authorizations fax to the issuers upon merchants’ request and reporting cancellation faxes status on daily basis. • Manage third party mail order requests requested from the merchant special Hotels. • Tracing and investigate fraud cases and fraud cards according to the suspicious Bins that we received from the bank (many merchants protected from fraudulent transactions). • Protect the merchant when he needs assistance when he suspect in specific cardholder (code 10)
Qualifications Bachelor degree of any relevant major. Computer Skills: Excellent MS office knowledge. 1 year experience in call center within Banks Ops. and customer service functions
Gender Any
Car owner no
Experience 1 - 2 Years.
Other Skills
Salary (L.E.) Negotiable
Job Contact Email ozaky@network.com.eg
Job Title Merchant Support
Vacancy Deadline(mm/dd/yy) 8/11/2016
Languages Excellent command of English
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Banking, Customer Service, Call Center
Job Type Full Time
Job Level Junior
Responsible for supporting all POS clients via telephone ensuring their satisfaction maintaining high service level. • Granting authorizations to the merchants. • Performing referrals (via VISA international and MasterCard international) when applicable • Providing information about authorization history, and transaction history for the merchants • Troubleshooting POS terminals for common malfunction by opening tickets via our ticketing system. • Opening tickets for POS roll paper supplying for the merchants • Follow up the tickets solving and confirm that the merchants satisfaction on daily basis. • Sending canceling authorizations fax to the issuers upon merchants’ request and reporting cancellation faxes status on daily basis. • Manage third party mail order requests requested from the merchant special Hotels. • Tracing and investigate fraud cases and fraud cards according to the suspicious Bins that we received from the bank (many merchants protected from fraudulent transactions). • Protect the merchant when he needs assistance when he suspect in specific cardholder (code 10)
Qualifications Bachelor degree of any relevant major. Computer Skills: Excellent MS office knowledge. 1 year experience in call center within Banks Ops. and customer service functions
Gender Any
Car owner no
Experience 1 - 2 Years.
Other Skills
Salary (L.E.) Negotiable
Job Contact Email ozaky@network.com.eg
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