Call Center Manager For Shiny White Dental Center 2016

Call Center Manager Jobs In Egypt And Career In Shiny White Dental Center Vacancies In Cairo 2016

Employer Shiny White Dental Center
Job Title Call Center Manager

Vacancy Deadline(mm/dd/yy) 10/20/2016
 Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Senior
*Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. *Prepare call center performance reports by collecting, analyzing, and summarizing data and trends *Deliver high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. *Monitor, analyze and plan improvements to call-center performance. *Recruit, train, manage and monitor agents so that they have the skills and knowledge to meet customer service or outbound sales objectives. *Ensure that the right level of resources are available to meet customer demand. *Analyze records of incoming calls to identify peak times and quiet times. * Responsible for follow-up calls to customers who have experienced problems *Provide reports on various aspects of call-center performance to other members of the management team
Qualifications Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments *Salary: 4000- 7000 EGP *Working 5hours:  10am -10pm
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