Head of HR at Careem - UAE

Head of HR - UAE

Dubai, United Arab Emirates · People Operations


Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.
We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 40+ cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

We are looking for a high calibre Head of HR to drive our People agenda in Basecamp (Dubai), business partnering with all colleagues and leading the team to deliver a best in class HR service. Acting as a local subject matter expert, this role requires a credible and influential self starter. You will be the first point of contact for all people issues and play a pivotal role in supporting our UAE colleagues with People initiatives. This is a great opportunity to make a tremendous impact on the region and the trajectory of the company. Key responsibilities include:
  • Providing first line support to colleagues advising on both group and local policies and processes
  • Maintaining 100% data integrity for all live employee data
  • Set up systems and processes to offer best in class HR service delivery
  • Accountable for self study, keeping abreast of international best practice at all times and striving for consistency to group policy, wherever local labour law doesn't supercede them
  • Assisting with employee relations issues such as disciplinary and grievance meetings, investigating matters and coordinating with other People Operations colleagues to ensure situations are managed according to established policies and escalated where necessary
  • Identify any issues within current working practices and/or factors that may impact the business and identify solutions to ensure continual improvement
  • Producing and presenting key metrics back to the Leadership team on information such as attendance records, attrition rates and comp and benefits information, training needs analysis and proposals for improvement


The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
  • Hands-on, process orientated, analytical and a logical thinker with excellent attention to detail in a high volume environment
  • Extremely compliance focused with experience in a multi-national organisation that promotes anti-bribery & corruption values
  • Ability to effectively trouble shoot problems and work collaboratively within a team environment
  • An adept communicator with an international standard of business English and ability to liaise with people on all levels
  • Subject matter expert of local UAE labour law
  • Proven Project Management skills and good attention to detail
  • Ability to build effective relationships and work collaboratively within a team environment
  • Extensive experience working within a business partnering model within a multi-national in UAE is essential
  • CIPD qualification is highly desirable


We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction

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