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IT Support Help Desk For BDO Esnad 2016

IT Support Help Desk Jobs In Egypt And Career In BDO Esnad Vacancies In Cairo 2016

Employer BDO Esnad
Job Title IT Support Help Desk
Vacancy Deadline(mm/dd/yy) 11/29/2016
Languages Very Good Command Of English , French Is A plus
 Languages English, Very Good
Country Egypt
City Cairo
Job Category Information Technology
Job Type Full Time
Job Level Junior
Description Serve as the first point of contact for customers seeking technical assistance. Provide technical support to customers via Remote Assistance Tools, E-mail, over the phone, or in person. Provide excellent on-the-phone customer service experience for users. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Maintain a high degree of customer service for all support queries and adhere to all service management principles. Follow standard help desk procedures and log all help desk interactions, Incidents, Requests and their resolution using the IT Help Desk System. Publishing support documentation to assist staff with requests for information & provide staff training if required. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, etc. Diagnose and resolve desktop faults in a quick and effective manner. Maintain good technical knowledge of the desktop systems software in use in the Afreximbank Service. Install, configure and support desktop equipment and associated software; also undertake equipment moves and changes. Install and maintain desktop clinical systems. To support associated operational equipment, such as mobile devices. Arrange for external technical support where problems cannot be resolved in house Upon request, carry out routine server operational tasks such as checking backup logs, changing and formatting tapes. Upon request to provide support, under instruction, to the Server and Network teams in the resolution of faults and problems. Maintain audit information of the installed asset base through use of the existing IT System Maintain personal knowledge of new product developments in the desktop equipment arena. Test new products for compatibility and suitability. Inform management of recurring problems Identify and suggest possible improvements on procedures.

Qualifications Fluent English is a must French will be plus um 2 years of experience working as IT Help Desk or Technical Desktop Support or any related job. Degree in a Computer Science related field is preferred. Microsoft Certification MCSA or MCSE is a Plus. Cisco Certification CCNA is a plus. ITIL Foundation Certification is a plus. Oral and written communication skills (English is a must, French is a plus). Flexible hours, Excels in a team working environment. Fast learner, Works well in high pressure environments. Strong interpersonal skills, Energetic personality.
Gender Any
Car owner Any
Education major Computer Science
Experience 3 - 5 Years.
Salary (L.E.) 2000 - 4000 EGP
Job Contact Email

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