Monitoring Agent Jobs In Egypt And Career In E - finance Vacancies In Giza 2016
Employer E - finance
Job Title Monitoring Agent
Vacancy Deadline(mm/dd/yy) 12/20/2016
Languages English
Languages English, Excellent
Country Egypt
City Giza
Job Category Engineering
Job Type Full Time
Job Level Junior
Description - Monitoring ATMs and Communication status through different available utilities 24*7. - Filter the Gasper and whats up and report the FLA with the last errors once the error appear through mail. - Open calls with our ATMs Vendors (NCR and RAYA) with the errors that need Engineers. - Send mails with every down ATM and Create ticket (with Logs) on Service manager Application and close them once the ATM up. - Dispatching the FLA Technicians till solving the sent errors. - Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT (Speed & AMANCO) according to the pressure of every ATM. - Dispatching the CIT technicians till replenishing the requested ATMs. - Check the ATMs counters and send the ATMs that need to be replenished to the CIT through mail to be replenished the next day. - Updating the replenishment sheet Daily with the replenished ATMs. - Revise the cash replenishment levels after replenishment with cash replenishment sheet. - Create ticket (with Logs) on Service Manager Application with every error sent to FLA. - Monthly Cash forecasting for the ATMs and request the cash according to monthly plan. - Cutting the ATMs journal daily and send it to the back office team. - Support the back office teams if they faced any problem with the journal or the ATMs. - Monitoring all e-finance transactions (CMS and 123) and report if we faced any problems. - Monitoring the CPCs through whats up application. - Send daily Handover at the end of every shift with the postponed errors and down ATMs. - Monitoring the ATMs lines and send mails with the down lines(Te-Data , Raya and Link) and open tickets on service Manager and follow till the lines up and close them on Service Manager once finished.
Qualifications - Fresh Graduate (faculty of engineering or computer science) - Cairo Residents - Ready to work Night shifts and to be on call. - Aware with networking and Microsoft Office package (prefer certified courses). - Preferred experience Minimum Two Years .
Gender Male
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Dalia_Abdelaziz@eFinance.com.eg
Employer E - finance
Job Title Monitoring Agent
Vacancy Deadline(mm/dd/yy) 12/20/2016
Languages English
Languages English, Excellent
Country Egypt
City Giza
Job Category Engineering
Job Type Full Time
Job Level Junior
Description - Monitoring ATMs and Communication status through different available utilities 24*7. - Filter the Gasper and whats up and report the FLA with the last errors once the error appear through mail. - Open calls with our ATMs Vendors (NCR and RAYA) with the errors that need Engineers. - Send mails with every down ATM and Create ticket (with Logs) on Service manager Application and close them once the ATM up. - Dispatching the FLA Technicians till solving the sent errors. - Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT (Speed & AMANCO) according to the pressure of every ATM. - Dispatching the CIT technicians till replenishing the requested ATMs. - Check the ATMs counters and send the ATMs that need to be replenished to the CIT through mail to be replenished the next day. - Updating the replenishment sheet Daily with the replenished ATMs. - Revise the cash replenishment levels after replenishment with cash replenishment sheet. - Create ticket (with Logs) on Service Manager Application with every error sent to FLA. - Monthly Cash forecasting for the ATMs and request the cash according to monthly plan. - Cutting the ATMs journal daily and send it to the back office team. - Support the back office teams if they faced any problem with the journal or the ATMs. - Monitoring all e-finance transactions (CMS and 123) and report if we faced any problems. - Monitoring the CPCs through whats up application. - Send daily Handover at the end of every shift with the postponed errors and down ATMs. - Monitoring the ATMs lines and send mails with the down lines(Te-Data , Raya and Link) and open tickets on service Manager and follow till the lines up and close them on Service Manager once finished.
Qualifications - Fresh Graduate (faculty of engineering or computer science) - Cairo Residents - Ready to work Night shifts and to be on call. - Aware with networking and Microsoft Office package (prefer certified courses). - Preferred experience Minimum Two Years .
Gender Male
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Dalia_Abdelaziz@eFinance.com.eg
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