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Customer Relations Specialist For American Chamber of Commerce in Egypt

Employer American Chamber of Commerce in Egypt
Job Title Customer Relations Specialist
Vacancy Deadline(mm/dd/yy) 1/15/2018
 Languages Arabic, Excellent
English, Excellent
Country Egypt
City Giza
Job Category Customer Service, Sales
Job Type Full Time
Job Level Junior
Description - Study and understand the topics objectives, outlines and the target.
 - Perform courses administration tasks including distribution of handouts, class evaluation & attendance.
 - Answer phone calls and respond to customer requests and/ or transfer calls to appropriate staff.
 - Present CDC services & direct customer to the person in charge for reservation.
 - Identify, analyze and resolve customer issues and inquiries.
 - Complete call logs and reports, Suggest process improvements.
 - Respond quickly and effectively to customer inquires or complains that are received by phones, mail or person.
 - Assist the instructors during the sessions i.e.: course game plan, rooms setup, catering ,etc

Qualifications - Bachelors Degree. - Excellent Communication Skills. - Experience in the Training field is a Plus. - Willing to work in Shifts.
Gender Any
Car owner Any
Experience 1 - 2
Salary (L.E.) Negotiable
Comments - Mohandessin , Dokki and Zamalek residents are preferred.

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