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Representative, Instructional Affairs/ Evaluation, Testing and Assessment Department For AUC

Employer The American University in Cairo - AUC
Job Title Representative, Instructional Affairs/ Evaluation, Testing and Assessment Department
Vacancy Deadline(mm/dd/yy) 2/1/2018
Languages - Basic English language proficiency level
 Languages English, Good
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description - Handles all requests and issues for teachers and learners.
 - Acts as customer service representative and provides information on all SCE programs to potential clients and learners.
 - Refers learners requests / complaints to appropriate departments staff member.
 - Sends a weekly report to supervisor on all complaints received and problems handled.
 - Conducts the periodic electronic gradebook check and provides the data to ETAD to support ETADs quality control function of ensuring continual assessment of learners achievement.
 - Conducts learner evaluation of instruction as well as other evaluation tools and surveys as needed.
 - Hands out final exams to all faculty members and receives them back with answer sheets.
 - Responds to routine requests for information.
 - Responds by emails to routine requests from departments and serves as a liaison between SCE departments and learners.

Qualifications 1-2 years of administrative or office experience A minimum of 2 years of experience in customer service preferably within the area of education administration
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills - Excellent communication / interpersonal and organizational skills - IT skills: proficient in Microsoft applications, email and internet
Salary (L.E.) Negotiable
Comments Kindly mention the job code (50020638) in the email subject.

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