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Customer Care Coordinator For Ahram Security Group

Employer Ahram Security Group 
Job Title Customer Care Coordinator
Vacancy Deadline(mm/dd/yy) 4/5/2018
 Languages English, Good
Country Egypt 
City Cairo
Job Category Customer Service, Sales 
Job Type Full Time
Job Level Junior 
Description - Handle VIP customers according to green line process
 - Receive customer calls and provide the requested information
 - To be the main contact person with the call center for projects and aftersales services
 - Contact customers to communicate order updates and delivery time
 - Meet customers in headquarters and facilitate deliveries
 - Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival
 - Manage order to cash cycle on system from customer registration to order releasing
 - Facilitate internal communication with planning, finance, Etc.
 - Receive and manage customer complaints if any
 - Properly report feedback received from customers if any to the concerned parties inside the organization 
 - Manage administration work of the projects sales and aftersales sector
 - Make sure that documents cycle is respected and completed
 - Build sustainable relationships of trust with customers through open and interactive communication

Qualifications - Qualification : Bachelor degree in a relevant major - Experience: 3-5 Years. - Proven customer support experience (Minimum of 2 years) 
Gender Any
Car owner Any 
Experience 3 - 5 Years. 
Other Skills - Excellent computer skills (Excel, Word, PowerPoint) - Excellent communication and presentation skills - Intermediate level of English is sufficient - Very High level of self confidence - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize and manage time effectively 
Salary (L.E.) Negotiable
Job Contact Email : career@ahramsg.com

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