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Customer Care Coordinator For Ahram Security Group

Employer Ahram Security Group
Job Title Customer Care Coordinator
 Languages English, Good
Country Egypt
City Cairo
Job Category Customer Service, Sales
Job Type Full Time
Job Level Junior
Description - Handle VIP customers according to green line process
 - Receive customer calls and provide the requested information
 - To be the main contact person with the call center for projects and aftersales services
 - Contact customers to communicate order updates and delivery time
 - Meet customers in headquarters and facilitate deliveries
 - Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival
 - Manage order to cash cycle on system from customer registration to order releasing
 - Facilitate internal communication with planning, finance, Etc.
 - Receive and manage customer complaints if any
 - Properly report feedback received from customers if any to the concerned parties inside the organization
 - Manage administration work of the projects sales and aftersales sector
 - Make sure that documents cycle is respected and completed
 - Build sustainable relationships of trust with customers through open and interactive communication

Qualifications - Bachelor degree in a relevant major - Experience: 3-5 Years. - Proven customer support experience (Minimum of 2 years)
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills - Excellent computer skills (Excel, Word, PowerPoint) - Excellent communication and presentation skills - Intermediate level of English is sufficient - Very High level of self confidence - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize and manage time effectively
Salary (L.E.) Negotiable

How To Apply
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