Job Title Customer Service Excellence Manager
Vacancy Deadline(mm/dd/yy) 6/15/2018
Languages English, Excellent
Country Egypt
City Cairo
Job Category Banking, Customer Service, Quality Assurance
Job Type Full Time
Job Level Managerial
Description - Manages client relationships and escalations and ensure engagement framework between the company and the clients periodically.
- Daily/weekly/Monthly operational activity update and discussion with QA, TRM and COE front office.
- Implement monthly process and review with QA then feedback mechanism to unit managers / teams.
- Ensure client feedback especially when closing issues with dissatisfaction is shared with relevant units. If within operations, ensure resolution or root cause escalations. If outside of operations, then remind, and escalate to related team head.
- Escalation / Internal Follow ups / Upcoming operational requirements to be undertaken for each client handled. Where TATs are not adhered to, escalation to be made as appropriate to ensure issue is resolved to COE front office immediately.
Qualifications - At least 6-8 years of experience in an international organization / similar position. - Customer Service/Relationship and experience highly desirable. - At least 3-5 year of experience in Card operations. - Proven working experience as clients services and relationship manager. - Banking Experience is a must
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments if you matched the required qualifications, please send your CV to the email mentioned with subject "CSE/Manager- Amcham"
How To Apply
Job Contact Email Recruitment@emp-group.com
Vacancy Deadline(mm/dd/yy) 6/15/2018
Languages English, Excellent
Country Egypt
City Cairo
Job Category Banking, Customer Service, Quality Assurance
Job Type Full Time
Job Level Managerial
Description - Manages client relationships and escalations and ensure engagement framework between the company and the clients periodically.
- Daily/weekly/Monthly operational activity update and discussion with QA, TRM and COE front office.
- Implement monthly process and review with QA then feedback mechanism to unit managers / teams.
- Ensure client feedback especially when closing issues with dissatisfaction is shared with relevant units. If within operations, ensure resolution or root cause escalations. If outside of operations, then remind, and escalate to related team head.
- Escalation / Internal Follow ups / Upcoming operational requirements to be undertaken for each client handled. Where TATs are not adhered to, escalation to be made as appropriate to ensure issue is resolved to COE front office immediately.
Qualifications - At least 6-8 years of experience in an international organization / similar position. - Customer Service/Relationship and experience highly desirable. - At least 3-5 year of experience in Card operations. - Proven working experience as clients services and relationship manager. - Banking Experience is a must
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments if you matched the required qualifications, please send your CV to the email mentioned with subject "CSE/Manager- Amcham"
How To Apply
Job Contact Email Recruitment@emp-group.com
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