Job Title Customer Service Excellence Officer
Vacancy Deadline(mm/dd/yy) 6/30/2018
Languages English, Excellent
Country Egypt
City Cairo
Job Category Banking, Customer Service, Quality Assurance
Job Type Full Time
Job Level Junior
Description - Be the first point of contact point for all banks allocated.
- Log, track and follow up to closure all items raised by clients. Understand and communicate expectations of client internally with each concerned team. Ensure the communications of status is done on timely basis to the team leader.
- Assisting & supporting the team on resolution of high priority issues which may have significant financial / customer service / reputation impacts.
- Ensure that entire activities of the CSE unit are done on timely basis.
- Ensure client feedback is shared with relevant units especially when client is dissatisfied. If within operations, ensure resolution. If outside of operations, then remind and escalate to related team head.
- Escalation / Internal Follow ups / Upcoming operational requirements to be undertaken for each client handled. Where TATs are not adhered to, escalation to be made as appropriate to ensure issue is resolved to CSE team leader immediately.
- Ensure traction in customer issues getting closed, where these are pending confirmation from client banks.
Qualifications - 1-3 years of experience in an international organization / similar position. - Customer Service/Relationship and experience highly desirable. - At least 1 year of experience in Card operations (Banking)
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
How To Apply
Comments if you matched teh required qualifications, please send your CV with subject "CSE/officer-Amcham"
Job Contact Email Recruitment@emp-group.com
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