IT Help-desk Officer For GlobeMed Egypt

Employer GlobeMed Egypt
Job Title IT Help-desk Officer
Vacancy Deadline(mm/dd/yy) 8/31/2018
 Languages English, Very Good
Arabic, Excellent
Country Egypt
City Cairo
Job Category Computer Engineering, Information Technology, Health / Medical
Job Type Full Time
Job Level Junior
Description -Provide hardware, software and all front end technical support for internal users.
 -Troubleshoot and resolve hardware and software application in a multiple operating system environment.
 -Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls and voicemails in a timely manner.
 -Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
 -Set up new desktops and laptops with necessary business applications.
 -Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 -Ability to solve inquiries remotely for our branches/booths/offices outside the company premises or personally if necessary
 -Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
 -Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
 -Configure and remotely support mobile devices such as mobile devices.
 -Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
 -Ability to lift and transport moderately heavy objects, such as computers and peripherals.
 -Maintain positive and effective working relationships with numerous departments and employees.
 -Testing new technology and organizing cables and testing the passive network
 -Suggest new work processes to maintain a smooth workflow.

Qualifications -Bachelor degree of Computer science is preferred from a reputable university. -Very Good command of English language -Experience: 1 - 2 years in IT help-desk is a MUST -Experience with basic settings in Microsoft Windows, Office and IOS -Males ONLY can apply - Military service shall be exempted/completed -Flexible to meet extra working hours and strong ability to handle pressure -Hard-worker, willing to learn and proactive. -Analytical and problem solving skills. -Demonstrated ability to multi-task, prioritize and re-prioritize as necessary -Strong Communication skills and ability to maintain business courtesies
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills *Passionate *Proactive & People oriented *Team worker and ability to meet deadlines *Strong communication skills
Compensations Social & Medical Insurance
Salary (L.E.) Negotiable

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