IT Technical Support For Lokma Group

Employer Lokma Group
Job Title IT Technical Support
Vacancy Deadline(mm/dd/yy) 8/17/2018
 Languages English, Very Good
Country Egypt
City Cairo
Job Category Computer Engineering, Information Technology, Communication Engineering
Job Type Full Time
Job Level Junior
Description - Respond to technical support requests in person, via phone, or by email
 - Diagnose and resolve technical hardware and software issues
 - Research questions using available information resources
 - Advise user on appropriate action
 - Follow standard help desk procedures
 - Identify and escalate situations requiring urgent attention
 - Implement Change, Add, Replace and Upgrade IT activities as planned
 - Log all help desk interactions
 - Prepare activity reports
 - Track, route problems and requests and document resolutions
 - Administer help desk software
 - Keep a current and accurate log and track of all IT assets

Qualifications ERP exposure and Microsoft Dynamics Knowledge is a plus. CCNA - MCSA
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable

How To Apply
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