Employer SUMMIT
Job Title Customer Service Representative
Vacancy Deadline(mm/dd/yy) 8/24/2018
Languages English, Good
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Junior
Description Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify, research, and resolve customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. Other duties as assigned
Qualifications - University Degree - Good English speaking and writing - Very good communication and interpersonal skills. - Very good problem solving and customer handling skills. - Good Computer skills. - Ability to work on Night Shifts basis
Gender Any
Car owner Any
Experience 0 - New Graduate Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the subject
Job Contact Email careers@summit-mea.com
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