Trade Services Officer For British Embassy in Cairo




The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.


Job Category

Other British Government Departments (Partners across Government, including UK Visas)

Job Subcategory

Department for International Trade (DIT)


Job Description (Roles and Responsibilities)


The Department of International Trade at the British Embassy in Cairo is seeking a Trade Services Officer; grade A2 (L) to start immediately.


Main purpose of the job:


The jobholder will work in the British Embassy Office in Cairo as part of the Department of International Trade’s (DIT) Africa Trade Services Unit (TSU). They will report to the TSU North Africa Manager also based in Cairo. The TSU exists to provide simplified and standardised services to British Companies looking to export to the whole of Africa. The jobholder will be responsible for the delivery of Chargeable Services delivered across North Africa.


Chargeable Services (also known as OMIS – the Overseas Market Introduction Service) include the scope of any services required by British Businesses looking to export to Africa. The service can vary from providing market research, introductions to contacts in-market (including visit programmes) and delivering networking receptions and other events.


The jobholder will be responsible for the delivery of services, as tasked by the TSU North Africa Manager. They will be required to deliver within the TSU team, collaborating closely with regional colleagues across DIT North Africa. They will work closely with the Africa Public Engagement and Communications (APEC) officer on the delivery of events.


The jobholder will need to be fluent in English, French and Arabic (written and spoken).


The jobholder will need to work collaboratively with colleagues across other UK departments in Africa, including, The Foreign & Commonwealth Office, the Ministry of Defence and the British Council. They will also need to actively engage external stakeholders in the Private Sector and host Governments.


Main Duties and Responsibilities:


Take full ownership of queries allocated by the TSU Manager, ensuring prompt contact with the company and timely agreement of a work plan. Services delivered to a high standard and on time, with open lines of communication maintained with the company at all times. Once the service is delivered, the job holder will also be required to follow-up with the company to ensure, (i) they’re happy with the service delivered, (ii) to enquire as to their progress in market (with a view to recording Export Wins), (iii) to maintain the relationship with the company and support them expand further into Africa.


• Provide prompt and fact-checked feedback on trade queries allocated by the TSU North Africa Manager.


• Planning and delivering on requests for market research, warmed-up contacts, introductions to local partners (including support for market visits), delivery of events (in liaison with the APEC Team), and any other chargeable services/support required from British Companies doing business in Africa


• Uploading entries such as significant assists and interactions weekly into the Customer Database Management System (CDMS).


• Providing administrative support for the section


• Substituting for other staff when on leave


Key Competencies:


• Managing a Quality Service – Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.


• Collaborating and Partnering - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.


• Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.


• Achieving Commercial Outcomes - Being effective in this area is about maintaining an economic, long-term focus in all activities. It’s about having a commercial, financial and sustainable mind-set to ensure all activities and services are delivering added value and working to stimulate economic growth.


Essential qualifications, skills and experience


• Fluency in English, French and Arabic (both oral and written)


• Strong client engagement skills,


• Strong IT skills in Word, Outlook, Excel, PowerPoint, and


• Two or more years’ experience of working in a commercial environment


Desirable qualifications, skills and experience


• Degree in Business related/Social Sciences


Required competencies


Collaborating and Partnering, Achieving Commercial Outcomes, Managing a Quality Service, Delivering at Pace


Application deadline


17 November 2018


Grade


A2 (L)


Type of Position


Full-time, Fixed term, with possibility of renewal


Working hours per week


36


Region


Middle East & North Africa


Country/Territory


Egypt


Location (City)


Cairo


Type of Post


British Embassy


Number of vacancies


1


Starting monthly salary (USD)


804.39


Start Date


1 January 2019


Other benefits and conditions of employment


Remuneration:


The position is A2 (L) and the Gross Salary is USD 804.39 per month subject to insurance and tax as per the usual regulations based on a 36 hours per week. This is a full-time, One (1) Year fixed-term with an option to be renewed in agreement with both parties.


We offer a competitive package including medical benefits, performance related bonus, recreational facilities, opportunities for job related training & development, etc.


No accommodation and relocation expenses are payable in connection with this position


Additional information


Eligibility:


The successful candidate must have the right to live and work in Egypt.


How to Apply:


1. An updated Curriculum Vitae


2. A completely filled out online application form. Kindly ensure that concrete examples of each competence will be provided on the application summary section of the form.


3. A covering letter stating why you feel you have the necessary skills and competences to apply for the role.


The closing date for applications is 23:55 (Local Time) 17 November 2018.


Please note that incomplete applications or applications received after the stated deadline will not be taken into consideration.


Due to the large amount of applications we receive only those shortlisted for the interview will be contacted.


The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.


Personal data collected will be treated in strictest confidence under the terms of the UK Data Protection Act and used for recruitment purposes only.



The British Embassy Cairo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staffs recruited locally by the British Embassy are subject to Terms and Conditions of service according to local Egypt employment law.


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