Customer Services Specialist
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Join us as a a Specialist on our Customer Services team in [Location] to do the best work of your career and make a profound social impact.
Key Responsibilities
As part of our Customer Services team you will be the customer advocate, ensuring complex issues are dealt with quickly and effectively, while managing the customer’s expectations. You will become an expert in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.
You Will
Respond to and resolve customer queries through multiple communications channels
Increase customer satisfaction and build loyalty through providing best in class personalized customer support
Provide support to leadership to effectively improve the overall service levels provided to the customer
Have the opportunity to provide coaching, guidance and direction to other team members
Essential Requirements
Customer focused
Complex problem-solving skills
Ability to articulate and simplify customer issues and solution
Strong communication skills & phone etiquette
Desirable Requirements
Solid experience in a customer facing role, providing remote IT support
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Closing date: xx xxxxxxxxx 20xx.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.
Job Id: R074326Job Function: Product Services
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