Call Center Supervisor Jobs In Egypt And Career In NextCare Vacancies In Cairo 2013
Employer NextCare
Job Title Call Center Supervisor
Country Egypt
Job Category Call Center
Job Type Full Time
Description o Build a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries. o Monitor and supervise employees working in the Call Center. o Maximize dialer efficiency by providing process improvements o Provide oversight to the department through direction, motivation, review and feedback o Coordination of workflow o Manage the team of call center agents through constant coaching and counseling to enable them meet the Call Centre performance benchmarks. o Provide continuous training and product information to Call center agents. To enable them to respond to customer queries and requirements. o To pursue and manage the business development initiative throughout the assigned area to collate and report daily/weekly/monthly statistics and assess the performance of the call center o Prioritizing work and delegating tasks to ensure proper coverage of functions (i.e. assist as part of a team in the overall management of call flow).
Qualifications 1. Bachelor Degree 2. Minimum 3-5 years experience. 3. Excellent command of English language. 4. Advanced knowledge of Microsoft packages. 5. Excellent team player. 6. Presentable.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) 2600 - 4500
Job Contact Info. jobs@nextcare.com.eg
Employer NextCare
Job Title Call Center Supervisor
Country Egypt
Job Category Call Center
Job Type Full Time
Description o Build a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries. o Monitor and supervise employees working in the Call Center. o Maximize dialer efficiency by providing process improvements o Provide oversight to the department through direction, motivation, review and feedback o Coordination of workflow o Manage the team of call center agents through constant coaching and counseling to enable them meet the Call Centre performance benchmarks. o Provide continuous training and product information to Call center agents. To enable them to respond to customer queries and requirements. o To pursue and manage the business development initiative throughout the assigned area to collate and report daily/weekly/monthly statistics and assess the performance of the call center o Prioritizing work and delegating tasks to ensure proper coverage of functions (i.e. assist as part of a team in the overall management of call flow).
Qualifications 1. Bachelor Degree 2. Minimum 3-5 years experience. 3. Excellent command of English language. 4. Advanced knowledge of Microsoft packages. 5. Excellent team player. 6. Presentable.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) 2600 - 4500
Job Contact Info. jobs@nextcare.com.eg
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