Service Desk Supervisor
Jobs In Egypt And Career In
Interact Computer Stores
Vacancies In Cairo 2014
Employer Interact Computer Stores
Job Title Service Desk Supervisor
Languages Fluent English spoken and written
Country Egypt
Job Category Computer, Computer Education, Engineering
Job Type Full Time
Description —Manage and supervise Interact Computer Stores Service Desk Activities including Personal Systems, Imaging and Printing and Enterprise Services —Bring service issues, comments and enhancement to Division Directors attention —Provide guidance and direct supervision for all service activities in terms of: oMonitoring day-today activities oFollowing up on customer satisfaction and complains oMonitor the CRM system for Service Incidents oMonitor spare parts availability and provide suggestions for stocks —Closely monitor Interacts various service contracts and provide controls/enhancements whenever needed —Maintain excellent relationships with Vendors, Partners and Customers —Responsible for various communication and correspondences with vendors and partners —Ensures that the quality of delivered systems/services are implemented within the agreed criteria/SLA —Coordinate with Vendors Service Partner managers to keep/enhance Interacts KPIs on top levels —Coordinate with various organization departments in service-related issues and maintain high level of cooperation —Maintain high level of reporting for all service division activities by providing regular ‘weekly, Monthly, quarterly and annual– reports as needed —Monitors the level of customer satisfaction, at regular intervals or after each significant delivery of product or service
Qualifications •Bachelor degree in Computer Engineering/Sciences or equivalent •Post graduate studies/certification in IT-related technologies •4-6 years’ experience in similar position with demonstrated supervisory skills •Strong IT technical background with ability to business orientation •Fluent in listening, reading, writing and speaking English •Strong demonstrated presentation and communication skills in person and/or over e-mail •Strong analytical skills with ability to supervise teams. •Ability to meet tight deadlines and achieving high expectations
Gender Male
Education major Computer
Experience 3 - 5 Years.
Other Skills •Strong IT technical background with ability to business orientation •Strong demonstrated presentation and communication skills in person and/or over e-mail •Strong analytical skills with ability to supervise teams. Ability to meet tight deadlines and achieving high expectations
Salary (L.E.) Negotiable
Comments Kindly mention the subject in your mail : Service Desk Supervisor and the job code
Job Contact Info. HR@interact.com.eg
Employer Interact Computer Stores
Job Title Service Desk Supervisor
Languages Fluent English spoken and written
Country Egypt
Job Category Computer, Computer Education, Engineering
Job Type Full Time
Description —Manage and supervise Interact Computer Stores Service Desk Activities including Personal Systems, Imaging and Printing and Enterprise Services —Bring service issues, comments and enhancement to Division Directors attention —Provide guidance and direct supervision for all service activities in terms of: oMonitoring day-today activities oFollowing up on customer satisfaction and complains oMonitor the CRM system for Service Incidents oMonitor spare parts availability and provide suggestions for stocks —Closely monitor Interacts various service contracts and provide controls/enhancements whenever needed —Maintain excellent relationships with Vendors, Partners and Customers —Responsible for various communication and correspondences with vendors and partners —Ensures that the quality of delivered systems/services are implemented within the agreed criteria/SLA —Coordinate with Vendors Service Partner managers to keep/enhance Interacts KPIs on top levels —Coordinate with various organization departments in service-related issues and maintain high level of cooperation —Maintain high level of reporting for all service division activities by providing regular ‘weekly, Monthly, quarterly and annual– reports as needed —Monitors the level of customer satisfaction, at regular intervals or after each significant delivery of product or service
Qualifications •Bachelor degree in Computer Engineering/Sciences or equivalent •Post graduate studies/certification in IT-related technologies •4-6 years’ experience in similar position with demonstrated supervisory skills •Strong IT technical background with ability to business orientation •Fluent in listening, reading, writing and speaking English •Strong demonstrated presentation and communication skills in person and/or over e-mail •Strong analytical skills with ability to supervise teams. •Ability to meet tight deadlines and achieving high expectations
Gender Male
Education major Computer
Experience 3 - 5 Years.
Other Skills •Strong IT technical background with ability to business orientation •Strong demonstrated presentation and communication skills in person and/or over e-mail •Strong analytical skills with ability to supervise teams. Ability to meet tight deadlines and achieving high expectations
Salary (L.E.) Negotiable
Comments Kindly mention the subject in your mail : Service Desk Supervisor and the job code
Job Contact Info. HR@interact.com.eg
