After Sales & Warranty Agent Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title After Sales & Warranty Agent
Languages Excellent communication in both Arabic & English (spoken and written)
Country Egypt
Job Category Customer Service, Electronics, Maintenance / Repair
Job Type Full Time
Description Make after sales calls and respond to customers inquires in terms of warranty, complaints, after sales requests‡.etc. —Educate customers regarding warranty services —Verify claims under warranty —Liaise with FEN authorized service center and arrange after sales appointments —Ensure warranty and service issues are resolved both promptly & thoroughly —Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center —Maintain appropriate inventory of required spare parts —Ensure after sales calls are recorded —Compile reports on daily, weekly, and monthly basis — Assist and participate in conducting telephone surveys and telemarketing activities. —Execute some follow-up tasks as required. —Update CRM
Qualifications University graduate, previous experience in similar position, Problem solving, Customer oriented, Team-player Planning & Organizing skills, very good knowledge in using MS office and CRM. Experience in commodities after sales service is a must
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Interested candidates should send their updated CV quoting the job title in the mail subject to ks-cv.eg@franke.com otherwise it would be neglected
Job Title After Sales & Warranty Agent
Languages Excellent communication in both Arabic & English (spoken and written)
Country Egypt
Job Category Customer Service, Electronics, Maintenance / Repair
Job Type Full Time
Description Make after sales calls and respond to customers inquires in terms of warranty, complaints, after sales requests‡.etc. —Educate customers regarding warranty services —Verify claims under warranty —Liaise with FEN authorized service center and arrange after sales appointments —Ensure warranty and service issues are resolved both promptly & thoroughly —Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center —Maintain appropriate inventory of required spare parts —Ensure after sales calls are recorded —Compile reports on daily, weekly, and monthly basis — Assist and participate in conducting telephone surveys and telemarketing activities. —Execute some follow-up tasks as required. —Update CRM
Qualifications University graduate, previous experience in similar position, Problem solving, Customer oriented, Team-player Planning & Organizing skills, very good knowledge in using MS office and CRM. Experience in commodities after sales service is a must
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Interested candidates should send their updated CV quoting the job title in the mail subject to ks-cv.eg@franke.com otherwise it would be neglected
.png)
