Customer Relationship Management Officer Jobs In Egypt And Career In NextCare Vacancies In Cairo 2014
Employer NextCare
Job Title Customer Relationship Management Officer
Languages English - Excellent Arabic - Native French - Fair
Country Egypt
Job Category Health / Medical , Insurance, Medical Services
Job Type Full Time
Description PRIMARY RESPONSIBILITIES Handle internal and external complaints Assist in prioritizing, collaborating internally and facilitation resolution cases Provides feedback in regards to Customer Satisfaction and Overall performance of client services Analyze internal work process flows to improve services Create and Implement new procedures/technologies based on patterns of complaints Works in collaboration with all departments to improve overall quality of customer relations Visits clients as needed for complaints and to maintain solid client relations Responsible for providing executive support to corporate business development activities as directed Work closely with the Call Centre relating to escalating cases, by providing them support Conduct random audits on inbound/outbound calls to monitor level of Customer Service Work with the Business Analyst to improve our IT Solutions and create new functions Other related activities determined by Executive Management
Qualifications MINIMUM REQUIREMENTS - Minimum 3-5 years of experience, in a similar role. - Bachelor’s degree is required, (Preferably with medical background B.Sc of Pharmacy ,and B.Sc of Medicine & Surgery ) - Excellent verbal, written and communication skills - Outstanding experience with Microsoft Office. - Team Player - Knowledge of insurance industry is a plus; - Physically fit to carry out duties and responsibilities.
Gender Male
Education major Pharmacy
Experience 3 - 5 Years.
Other Skills REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS - Strong initiative with ability to work as part of a team as well as independently - Professional demeanour - Solid understanding of business dynamics, planning and execution - Understanding of all aspects pertaining to Health Insurance - Fluency in Microsoft Office applications (including Word, Access, Power Point, Excel), Outlook, and general Internet and research skills Show flexibility, excellent interpersonal skills, project coordination experience. - Able to oversee the clerical and administrative support duties within an assigned area. - Able to work well with all levels of internal management and staff, as well as outside clients and vendors. - Able to prioritize own work and attend to multiple assignments
Compensations Medical Insurance, Social Insurance, Transportation
Salary (L.E.) 2600 - 4500
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
Employer NextCare
Job Title Customer Relationship Management Officer
Languages English - Excellent Arabic - Native French - Fair
Country Egypt
Job Category Health / Medical , Insurance, Medical Services
Job Type Full Time
Description PRIMARY RESPONSIBILITIES Handle internal and external complaints Assist in prioritizing, collaborating internally and facilitation resolution cases Provides feedback in regards to Customer Satisfaction and Overall performance of client services Analyze internal work process flows to improve services Create and Implement new procedures/technologies based on patterns of complaints Works in collaboration with all departments to improve overall quality of customer relations Visits clients as needed for complaints and to maintain solid client relations Responsible for providing executive support to corporate business development activities as directed Work closely with the Call Centre relating to escalating cases, by providing them support Conduct random audits on inbound/outbound calls to monitor level of Customer Service Work with the Business Analyst to improve our IT Solutions and create new functions Other related activities determined by Executive Management
Qualifications MINIMUM REQUIREMENTS - Minimum 3-5 years of experience, in a similar role. - Bachelor’s degree is required, (Preferably with medical background B.Sc of Pharmacy ,and B.Sc of Medicine & Surgery ) - Excellent verbal, written and communication skills - Outstanding experience with Microsoft Office. - Team Player - Knowledge of insurance industry is a plus; - Physically fit to carry out duties and responsibilities.
Gender Male
Education major Pharmacy
Experience 3 - 5 Years.
Other Skills REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS - Strong initiative with ability to work as part of a team as well as independently - Professional demeanour - Solid understanding of business dynamics, planning and execution - Understanding of all aspects pertaining to Health Insurance - Fluency in Microsoft Office applications (including Word, Access, Power Point, Excel), Outlook, and general Internet and research skills Show flexibility, excellent interpersonal skills, project coordination experience. - Able to oversee the clerical and administrative support duties within an assigned area. - Able to work well with all levels of internal management and staff, as well as outside clients and vendors. - Able to prioritize own work and attend to multiple assignments
Compensations Medical Insurance, Social Insurance, Transportation
Salary (L.E.) 2600 - 4500
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
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