International Customer Service Advisor/Fresh Graduate Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2014
Employer Xceed Contact Center
Job Title International Customer Service Advisor
Languages Fluent in English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications Fluency in English is a must. Excellent Communication, Negotiation, & Presentation Skills are required. Being capable of making outbound calls to customers, persuading them on having a certain rate plan or a certain product.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Excellent Communication Skills Excellent computer Skills
Salary (L.E.) 2600 - 4500
Comments Fixed morning shifts from 09.00 a.m. to 06.00 p.m. with two days off; Friday, & another is rotational.
Job Contact Info. Kholoud Marzouk Kholoud.Marzouk@xceedcc.com
Employer Xceed Contact Center
Job Title International Customer Service Advisor
Languages Fluent in English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications Fluency in English is a must. Excellent Communication, Negotiation, & Presentation Skills are required. Being capable of making outbound calls to customers, persuading them on having a certain rate plan or a certain product.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Excellent Communication Skills Excellent computer Skills
Salary (L.E.) 2600 - 4500
Comments Fixed morning shifts from 09.00 a.m. to 06.00 p.m. with two days off; Friday, & another is rotational.
Job Contact Info. Kholoud Marzouk Kholoud.Marzouk@xceedcc.com
