Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 4/15/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Operations
Job Type Full Time
Job Level Senior
Description —Capable of selling the customer products through the phone. —Handle customers inquiries completely and accurately. —Resolve customers complaints and problems to the satisfaction of the customers. —Use customer service skills to optimize the opportunity of each customer contact. —Use all acquired skills from training to adhere to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet SLA, in order to reduce costs and maximize revenue. —Alert the team leader of issues or concerns that require escalation for complete resolution. —Enter customer data and other relevant information into the call center CRM as required. —Suggest improvements to the call center processes using Quality Management System guidelines. —Maintain confidentiality of customer data. —Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. —Adhere to the work schedule as planned.
Qualifications •Ability to organize and communicate information clearly. •Ability to work in a team environment. •Ability to work under pressure. •Ability to achieve targets and meet deadlines •Excellent verbal and written communication skills. •Good problem solving and analytical skills. •Positive and professional customer oriented attitude. •Good command of spoken and written English. •Good computer skills. •Accurate typing. •Articulate voice. •Telecommunication background.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Please send your CV with a recent photo to the below email. Write the job Code (C01) in the subject, otherwise your CV will be automatically rejected.
Job Contact Email callcenter@arkangroup.com
Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 4/15/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Operations
Job Type Full Time
Job Level Senior
Description —Capable of selling the customer products through the phone. —Handle customers inquiries completely and accurately. —Resolve customers complaints and problems to the satisfaction of the customers. —Use customer service skills to optimize the opportunity of each customer contact. —Use all acquired skills from training to adhere to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet SLA, in order to reduce costs and maximize revenue. —Alert the team leader of issues or concerns that require escalation for complete resolution. —Enter customer data and other relevant information into the call center CRM as required. —Suggest improvements to the call center processes using Quality Management System guidelines. —Maintain confidentiality of customer data. —Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. —Adhere to the work schedule as planned.
Qualifications •Ability to organize and communicate information clearly. •Ability to work in a team environment. •Ability to work under pressure. •Ability to achieve targets and meet deadlines •Excellent verbal and written communication skills. •Good problem solving and analytical skills. •Positive and professional customer oriented attitude. •Good command of spoken and written English. •Good computer skills. •Accurate typing. •Articulate voice. •Telecommunication background.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Please send your CV with a recent photo to the below email. Write the job Code (C01) in the subject, otherwise your CV will be automatically rejected.
Job Contact Email callcenter@arkangroup.com
Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
