Employer Franke Egypt
Job Title After sales & Warranty Administrator
Vacancy Deadline(mm/dd/yy) 12/31/2017
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Giza
Job Category Sales, Customer Service
Job Type Full Time
Job Level Junior
Description - Respond to customers inquires in terms of warranty, complaints, after sales requests"�.etc. - Educate customers regarding warranty services - Verify claims under warranty - Ensure warranty and service issues are resolved both promptly & thoroughly - Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center - Ensure after sales calls are recorded - Settle the collected money with finance dep. - Compile reports on daily, weekly, and monthly basis, for complaints status - Assist and participate in conducting telephone surveys and telemarketing activities. - Execute some follow-up tasks as required. - Update CRM - Schedule jobs for technician and plumber. - Validate Service centre invoices. - Shipping spare parts and goods to service centers - Handle data entry on ticketing system adding, closing and reopening job tickets. - Communicating with the call centre - Settling money collected with Finance - Communicating with the service centres if needed
Qualifications Problem solving Customer oriented Team player Planning & Organising skills
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills MS office - CRM - SAP/ERP system
Salary (L.E.) Negotiable
Job Contact Email ks-cv.eg@franke.com
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