Location Cairo, Egypt
Description
Implement AMIDEAST procedures and systems
Provide high quality, consistent information on all AMIDEAST products and services to walk-in customers;
Present a professional image in all client contact
Accurately process registration for different services using the Student Registration Application (SRA)
Receive payments and issue receipts and refunds as required for all AMIDEAST products and services.
Complete all data collection accurately where required.
Promote and cross-sell AMIDEAST services through the daily interaction with customers;
Identify, respond to, and resolve customer issues and complaints in a timely manner
Assist the Customer Service Manager with required reports
Be a supportive team member in both within the Customer Service Department and with other departments
Perform other tasks as assigned by the Customer Service Manager
Requirements
Bachelor’s degree
Minimum of two (2) years of professional work experience in business, customer service (including call centers), or marketing;
Effective interpersonal skills
Excellent spoken and written English and Arabic language proficiency
Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills
Demonstrated superior customer service skills
Ability to accept ownership and proactively identify solutions to customer issues or concerns
Ability to acquire product/service knowledge and convey it accurately to customers
Ability to work independently as well as collaboratively
Ability to apply feedback, take initiative and be accountable for work product
Demonstrated time management, prioritization and organizational skills while maintaining focus on customer needs
Apply
All interested applicants should submit an updated resume and a Cover letter via e-mail to HR-Egypt@amideast.org
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