Employer Ahram Security Group
Job Title Customer Care Coordinator
Vacancy Deadline(mm/dd/yy) 4/5/2018
Languages English, Good
Country Egypt
City Cairo
Job Category Customer Service, Sales
Job Type Full Time
Job Level Junior
Description - Handle VIP customers according to green line process
- Receive customer calls and provide the requested information
- To be the main contact person with the call center for projects and aftersales services
- Contact customers to communicate order updates and delivery time
- Meet customers in headquarters and facilitate deliveries
- Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival
- Manage order to cash cycle on system from customer registration to order releasing
- Facilitate internal communication with planning, finance, Etc.
- Receive and manage customer complaints if any
- Properly report feedback received from customers if any to the concerned parties inside the organization
- Manage administration work of the projects sales and aftersales sector
- Make sure that documents cycle is respected and completed
- Build sustainable relationships of trust with customers through open and interactive communication
Qualifications - Qualification : Bachelor degree in a relevant major - Experience: 3-5 Years. - Proven customer support experience (Minimum of 2 years)
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills - Excellent computer skills (Excel, Word, PowerPoint) - Excellent communication and presentation skills - Intermediate level of English is sufficient - Very High level of self confidence - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize and manage time effectively
Salary (L.E.) Negotiable
Job Contact Email : career@ahramsg.com
Job Title Customer Care Coordinator
Vacancy Deadline(mm/dd/yy) 4/5/2018
Languages English, Good
Country Egypt
City Cairo
Job Category Customer Service, Sales
Job Type Full Time
Job Level Junior
Description - Handle VIP customers according to green line process
- Receive customer calls and provide the requested information
- To be the main contact person with the call center for projects and aftersales services
- Contact customers to communicate order updates and delivery time
- Meet customers in headquarters and facilitate deliveries
- Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival
- Manage order to cash cycle on system from customer registration to order releasing
- Facilitate internal communication with planning, finance, Etc.
- Receive and manage customer complaints if any
- Properly report feedback received from customers if any to the concerned parties inside the organization
- Manage administration work of the projects sales and aftersales sector
- Make sure that documents cycle is respected and completed
- Build sustainable relationships of trust with customers through open and interactive communication
Qualifications - Qualification : Bachelor degree in a relevant major - Experience: 3-5 Years. - Proven customer support experience (Minimum of 2 years)
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills - Excellent computer skills (Excel, Word, PowerPoint) - Excellent communication and presentation skills - Intermediate level of English is sufficient - Very High level of self confidence - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize and manage time effectively
Salary (L.E.) Negotiable
Job Contact Email : career@ahramsg.com
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