DESCRIPTION
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on Analytic technologies including Kinesis, Elasticsearch, Cloudsearch, and Redshift. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as getting started using AWS services up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of clustered environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
We will come to Egypt in March to hold last round interviews. This role is based in Dublin, Ireland.
Why AWS Support?
· Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
· Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
· Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on Analytic technologies including Kinesis, Elasticsearch, Cloudsearch, and Redshift. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as getting started using AWS services up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of clustered environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Why AWS Support?
· Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
· Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
· Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
~Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on Analytic technologies including Kinesis, Elasticsearch, Cloudsearch, and Redshift. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as getting started using AWS services up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of clustered environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Why AWS Support?
• Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
• Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on Analytic technologies including Kinesis, Elasticsearch, Cloudsearch, and Redshift. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as getting started using AWS services up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of clustered environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Why AWS Support?
• Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
• Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
BASIC QUALIFICATIONS
·
· Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically from home that day
· Excellent oral and written communication skills and experience with communicating with customers via calls, chats, and email
· Customer focused
· Comfortable in an ambiguous, ever changing environment
· Experience in Systems Administration in Linux/Unix or Windows
· Experience in Networking (DNS, TCP/IP)
· Experience in Database Knowledge (MySQL, PostgreSQL, Oracle)
· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
· Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically from home that day
· Excellent oral and written communication skills and experience with communicating with customers via calls, chats, and email
· Customer focused
· Comfortable in an ambiguous, ever changing environment
· Experience in Systems Administration in Linux/Unix or Windows
· Experience in Networking (DNS, TCP/IP)
· Experience in Database Knowledge (MySQL, PostgreSQL, Oracle)
· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
PREFERRED QUALIFICATIONS
· What if I’m not an expert in all the preferred qualifications listed on the job description?
That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.
· Experience in a customer support environment
· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Expertise with Linux system administration in a virtual environment, file structure management, common Linux applications, system troubleshooting tools
· Knowledge of deploying applications
· Business Analytics configuration, support, and troubleshooting
· Experience scripting or developing in at least one of the following languages:
· - Python
- Ruby
- GO
- Java
-.NET (C#)
- JavaScript
·
“Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/eu ) to know more about how we collect, use and transfer the personal data of our candidates.”
That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.
· Experience in a customer support environment
· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Expertise with Linux system administration in a virtual environment, file structure management, common Linux applications, system troubleshooting tools
· Knowledge of deploying applications
· Business Analytics configuration, support, and troubleshooting
· Experience scripting or developing in at least one of the following languages:
· - Python
- Ruby
- GO
- Java
-.NET (C#)
- JavaScript
·
“Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/eu ) to know more about how we collect, use and transfer the personal data of our candidates.”
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