Customer Solution Analyst For Nestle

 

Customer Solution Analyst

Cairo, EG

Position Snapshot

Location: Cairo, Egypt 

Full-time

Position Summary

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash flow.

 

A day in the life of...

•    Complete and resolve all demand capture failures within defined service level agreement

•    Contact customer or internal contact to resolve blocked orders within Service Level Agreement

•     Align material information with customer to be able to capture orders

•    Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository

•    Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders

•    Manage Stock Allocation issue that requires a customer contact

•    Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)

•    Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay

•    Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues

•    Collaborates with billing in the resolution of billing issues that requires a contact with the customer

•    Provide 360 visibility on status of orders to customers and internal teams

•    Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst

•    Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines

What will make you successful

•    Bachelor’s Degree in Business Administration or any related field

•    2-4 years of experience in Supply Chain

•    Passion for working with customers, internally and externally

•    Fluency in English & Arabic languages

•    SAP experience is must

•    Power BI knowledge is a plus

•    Analytic endowment

•    Shows a strong desire to develop trust and long-term relationships

•    Proactiveness for service improvements and responsive to customer demands

Apply