Date: 23-Aug-2021
Location: Cairo, Middle East and North Africa, EG
Company: British Council
Role Title: Exams Resources Deployment Coordinator
Location: Cairo
Number of positions: 2
Contract type: 1-Year Fixed Term Contract (Renewable)
Payband and Salary: PB4/H 7709 EGP
Closing date and time: 07 September 2021 (23:59 GST Time)
Please note that all applications for this post should be submitted in English. It is advisable to apply in advance to avoid any technical issues at the last moment.
About us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education, and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
Role Purpose:
The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BOSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.
The Job Opportunities and challenges:
• Develop skills in recruitment, delivering training, as well as monitoring & giving feedback on performance of venue staff
• Ensuring all required documentation is complete and up-to-date
• Communicate effectively when working virtually
• Schedule and manage venue staff as per deadlines
• Liaise with scheduling administrator on resource requirements for various exams
Main Accountabilities:
Service delivery
• Maintaining up to date database of all venue staff (contact details, training, performance)
• Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
• Organising and conducting venue staff performance management activities (spot checks, follow-ups)
• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
• Management of IELTS examiner quality and compliance through the Professional Support Network
• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles
Customers/ Relationship and stakeholders
• Carries out instructions and requests from line manager and other managers efficiently and effectively.
• Working with local HR for compliance with recruitment and induction of resources
• Point of contact for all venue staff
• Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions
Risk and compliance
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Maintains standards and supports Exam security and compliance
Analysis and reporting
• Supports daily/weekly planning/capacity meetings
• Analyses outcomes and recommends improvements to resourcing standards
Professional Development:
The role includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our internal portal E-Learning & Development. The candidate is expected to complete successfully the compulsory courses during the first month.
About You (essential requirements for the role): we are looking for someone who has:
• B1 written and spoken English
• University degree (or equivalent)
• 2 year working experience in operations environments
• Experience working in compliance regulated procedures
• Experience with planning and scheduling
• Working in a challenging environment against tight deadlines.
• Have knowledge/experience in child protection policies and practices
Further details:
If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 07 September 2021 (23:59 GST Time).
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