dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
JOB PURPOSE
As a Customer Support Executive you will help the users with their concerns, inquiries and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management.
Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.
In this role, you will:
Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook
Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems.
Generate sales leads that develop into new customers
Improve customer service experience and help create engaged customers
Take ownership of customers issues and follow problems through to resolution
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Maintain an orderly workflow according to priorities
Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
Requirements
Bachelor’s degree in Business Management, Marketing, sales or other relevant subject.
At least 2-3 years of experience in a Customer Support or Live chat support role.
Experience using help desk software and remote support tools (Zendesk, Fresh
desk, Etc.)
Knowledge of company products, workflow & services.
Language expertise (read, write, understand) Arabic
Very good command of English language
Proficiency with computers and strong typing skills.
Strong problem-solving and troubleshooting skills.
Excellent communication skills.
Good multitasking skills.
Strong organisation skills
Passion for ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Skilled problem-solver and multi-tasker
Patient
Critical thinker
Benefits
A fast paced, high performing team.
Social & Medical Insurance
Life Insurance
Rewards & Recognitions
Learning & Development opportunities
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