Position Title: Reception Coordinator (RSD)
Location: 6th of October City, Giza Governorate, Egypt
Contract Type: UNOPS LICA4 (Local Individual Contractor Agreement)
Target Start Date: January 15, 2025
Application Deadline: January 20, 2025 (8 days left)
Job Responsibilities:
Scheduling & Coordination:
- Schedule/reschedule RSD interviews according to set parameters.
- Make scheduling calls to individuals daily.
- Ensure fair and transparent case assignments, considering vulnerabilities.
File Management:
- Ensure physical files are retrieved on time for upcoming interviews.
- Trace missing files and update databases with accurate ownership information.
Reception Coordination:
- Admit individuals to the RSD building in a timely manner.
- Attend to inquiries from individuals visiting the office regarding RSD.
- Distribute Negative Decision Letters (NDL) and provide counseling weekly.
Reporting & Monitoring:
- Submit regular reports on daily activities.
- Monitor reception activities, productivity, and interpreter workloads.
- Report on inquiries received by the RSD Unit.
General Support:
- Provide counseling to asylum seekers and refugees about RSD procedures, rights, and obligations.
- Perform interpretation/translation services if language skills are applicable.
- Adapt to tasks related to emergency responses (e.g., Sudan situation).
Qualifications and Experience:
Education:
- High School Diploma (minimum), or Bachelor’s Degree (preferred).
Work Experience:
- At least 1 year of relevant experience with a high school diploma, or equivalent experience with higher education.
Core Competencies:
- Accountability.
- Teamwork and Collaboration.
- Client and Result Orientation.
- Communication.
- Organizational Awareness.
- Commitment to Continuous Learning.
Cross-Functional Competencies:
- Analytical Thinking.
- Political Awareness.
- Stakeholder Management.
Additional Information:
- Language Requirements: Proficiency in English is required. Additional languages are desirable.
- Workplace: Based in 6th of October City with possible reporting to other locations as needed.
- Flexibility: The position requires adaptability to dynamic situations and emergency responses.
