Job description
Are you passionate about delivering outstanding customer experiences? Do you thrive in fast-paced environments and love solving problems with empathy and efficiency?
Step into a role where your communication skills shine—whether it’s by voice, email, or chat.
What You’ll Be Doing:
Voice Support:
Handle inbound calls and make outbound follow-ups.
Provide accurate, friendly, and timely resolutions.
Email Support:
Respond to customer emails with clarity and professionalism.
Solve issues or escalate them efficiently when needed.
Chat Support:
Engage with customers in real-time via live chat.
Deliver fast, helpful, and smooth interactions.
Salary Package: Up to 17,500 EGP Gross
For candidates with at least 1 year of offshore call center experience (voice, email & chat):
Base Salary: 13,000 EGP Gross
KPI Bonus: 2,000 EGP
Attendance Bonus: 2,500 EGP
Shifts & Time:
Shift starts at 4pm
Fixed 9-hour shifts (includes 90-minute break)
2 fixed days off per week
Night and overnight shifts available
Note: Shifts are fixed but may be adjusted based on business needs
What We’re Looking For:
Strong English communication skills (written and spoken)
Experience in handling multiple support channels
A positive, proactive attitude and team spirit
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