وظيفة خدمة عملاء بشركة بيمو الاماراتية

نبذة مختصرة عن شركة بيمو
منصة رائدة للتكنولوجيا المالية (Fintech) مقرها الإمارات، تأسست عام 2022 لتوفير حلول شاملة لإدارة نفقات الشركات الصغيرة والمتوسطة في منطقة الشرق الأوسط وشمال أفريقيا. تقدم الشركة بطاقات شركات ذكية (افتراضية ومادية)، وأدوات لأتمتة الفواتير، وتتبع النفقات لحظياً لتعزيز الرقابة المالية

What You’ll Be Doing

• Be the preferred entry points for customers facing difficulties on the platform and help them solve their pain and resolve their issues
• To solve these issues you will collaborate with customer facing stakeholders to provide the best possible answer in the fastest way
• Collaborate with your colleagues from the engineering teams to make the product as reliable, bug-free, and fast as possible
• Identify the repetitive bottlenecks that customers encounter to solve them in the most effective manner
• Be the voice of the customer and provide internal feedback on how Pemo can better serve them
• Maintain accurate records of customer interactions, issues and resolution
• Stay up-to-date on product development and latest releases
• Contribute to the development of rich knowledge base
• Bring in new ideas to delight our customers

Who We Are Looking For

• You thrive on delivering exceptional service and are dedicated to ensuring our customers feel heard and valued. Your commitment to resolving issues with empathy and efficiency sets you apart
• You excel at identifying and resolving customer issues promptly. Your problem-solving skills contribute to a positive customer experience and high satisfaction rates
• You are curious and a quick learner, you have the ability to absorb a quantity of new information
• You have strong ownership of the customer challenges and thrive to resolve them while providing insightful feedback to the project manager.
• You have strong empathy skills, real desire to help customers
• You have a strong communication skills in both English & Arabic, written and spoken;
• You love talking to people, feel comfortable to approach them with a problem solver mindset and thorough in your approach
• You are organized with excellent coordination skills
• You’re a pro when it comes to efficiently multitask and solve issues in a fast-paced environment
• Knowledge of CRM tools would be be a plus
• You have at least 1 year of experience in a customer facing role. Startup & Fintech environments would be preferred.
• You are able to work UAE hours 9am - 6pm following the UAE Calendar (Monday - Friday, public holidays, etc.)

Apply