Call Center Team Leader Jobs In Egypt And Career In Mashreq Bank Vacancies In Cairo 2013
Employer Mashreq Bank
Job Title Call Center Team Leader
Country Egypt
Job Category Banking
Job Type Full Time
Description Delivery of Team sales, service level components, quality and productivity targets & indicators. — People Management including all HR related issues as well as staff development. — Operational Management: Managing the floor, adherence to schedule. — Ownership and problem resolution. — Call monitoring, Coaching and Feedback, responsibility for delivery of the defined customer experience in every call. — Training and development of staff. — Motivation, Leadership for the team & developing future leaders. — Overall responsibility for new PBAs certification. — Communication and being a focal point of dissemination of information from management to team and vise versa.
Qualifications University graduate. • Excellent people management skills and conflict management. • 3 years experience in a Sales or Service industry. • Minimum of 2 years experience in Call Centre. • Customer focus and service orientation. • Motivational skills and positive attitude. • Ability to think creatively and challenge existing systems and processes. • Analytical & numeric skills.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Mohamedgg@mashreq.com
Employer Mashreq Bank
Job Title Call Center Team Leader
Country Egypt
Job Category Banking
Job Type Full Time
Description Delivery of Team sales, service level components, quality and productivity targets & indicators. — People Management including all HR related issues as well as staff development. — Operational Management: Managing the floor, adherence to schedule. — Ownership and problem resolution. — Call monitoring, Coaching and Feedback, responsibility for delivery of the defined customer experience in every call. — Training and development of staff. — Motivation, Leadership for the team & developing future leaders. — Overall responsibility for new PBAs certification. — Communication and being a focal point of dissemination of information from management to team and vise versa.
Qualifications University graduate. • Excellent people management skills and conflict management. • 3 years experience in a Sales or Service industry. • Minimum of 2 years experience in Call Centre. • Customer focus and service orientation. • Motivational skills and positive attitude. • Ability to think creatively and challenge existing systems and processes. • Analytical & numeric skills.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Mohamedgg@mashreq.com
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