Call Center Agent
/ Fresh Graduate Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title Call Center Agent
Languages Very Good command of written and spoken English.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description 1.Handles a range of routine customer calls related to the service and/or advice and ensures compliance with local, corporate and legal requirements. 2.Handles a variety of customer complaints and /or exceptions including responding to irate customers. 3.Identifies, generates and documents revenue opportunities in accordance with local standards. 4.Co-operates with internal departments and GSPs, to resolve routine issues, refers non-routine issues to customer dissatisfaction, and refers in accordance with local agreed procedures. 5.Identifies and documents potential service issues and incidents of customer dissatisfaction and refers in accordance with local agreed procedures. 6.Actions basic written customer requests as designated. 7.Performs a range of data input functions on relevant systems in accordance with Policy & Procedures and agreed local procedures.
Qualifications Excellent command of MS Office.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Communication Proficiency Thoroughness People Skills Problem Solving
Salary (L.E.) Less than 1500
Comments Mention the Job title at the e-mail subject.
Job Contact Info. Interested candidates are to send an updated CV with recent photo to ”mohamed.taher@egyptexpress.com.eg” Please mention the Job title in the subject of your e-mail. Any e-mail received without the above requirements will be disregarded.
Job Title Call Center Agent
Languages Very Good command of written and spoken English.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description 1.Handles a range of routine customer calls related to the service and/or advice and ensures compliance with local, corporate and legal requirements. 2.Handles a variety of customer complaints and /or exceptions including responding to irate customers. 3.Identifies, generates and documents revenue opportunities in accordance with local standards. 4.Co-operates with internal departments and GSPs, to resolve routine issues, refers non-routine issues to customer dissatisfaction, and refers in accordance with local agreed procedures. 5.Identifies and documents potential service issues and incidents of customer dissatisfaction and refers in accordance with local agreed procedures. 6.Actions basic written customer requests as designated. 7.Performs a range of data input functions on relevant systems in accordance with Policy & Procedures and agreed local procedures.
Qualifications Excellent command of MS Office.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Communication Proficiency Thoroughness People Skills Problem Solving
Salary (L.E.) Less than 1500
Comments Mention the Job title at the e-mail subject.
Job Contact Info. Interested candidates are to send an updated CV with recent photo to ”mohamed.taher@egyptexpress.com.eg” Please mention the Job title in the subject of your e-mail. Any e-mail received without the above requirements will be disregarded.
