Call Center Agent Jobs In Egypt And Career In NextCare Vacancies In Cairo 2014
Employer NextCare
Job Title Call Center Agent
Languages English - Excellent Arabic - Native
Country Egypt
Job Category Call Center
Job Type Full Time
Description Duties and Responsibilities — Build a customer oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. — Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, or agreed time frames set. — Answer inbound calls as well as assist customers who have specific inquiries — Build customers interest in the services and products offered by the company — Provide personalized customer service of the highest level — Update the existing databases with changes and the status of each customer/prospective customer — Documents details of telephone conversation and actions take. — To correspond with Call Center Supervisor and Call Center Manager accordingly. — Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments — Analyze the various parts of a problem properly and develop logical solutions
Qualifications Minimum Requirements • Relevant University Degree • 1 - 2 years experience in a call Centre/ Customer services environment,Flexible and ability to work shift • Thorough knowledge of MS Office applications • Strong organizing and planning skills to work independently with efficiency and accuracy • Sound knowledge of International Standards related to Health and medical quality measures • A proven track record of customer service success • Requires tact and discretion in dealing with and handling confidential information • Decisive, good decision making skills, able to escalate response to situations when relevant • Proficient in Microsoft Word and Microsoft Excel • Strong communication, attention to detail and time management skills.
Gender Any
Experience 1 - 2 Years.
Other Skills Required Knowledge, Abilities, and Skills • Strong negotiation, communication, attention to detail, time management skills. • knowledge of telephone etiquette. • Ability to work independently and maintain focus under pressure. • Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed. • Ability to comprehend, capture as well as interpret basic customer information others besides upholding the values of the organization. • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Compensations Social Insurance Medical Insurance Transportation
Salary (L.E.) 1500 - 2500
Comments Please dont apply unless you meet these minimum requirements
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
Employer NextCare
Job Title Call Center Agent
Languages English - Excellent Arabic - Native
Country Egypt
Job Category Call Center
Job Type Full Time
Description Duties and Responsibilities — Build a customer oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. — Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, or agreed time frames set. — Answer inbound calls as well as assist customers who have specific inquiries — Build customers interest in the services and products offered by the company — Provide personalized customer service of the highest level — Update the existing databases with changes and the status of each customer/prospective customer — Documents details of telephone conversation and actions take. — To correspond with Call Center Supervisor and Call Center Manager accordingly. — Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments — Analyze the various parts of a problem properly and develop logical solutions
Qualifications Minimum Requirements • Relevant University Degree • 1 - 2 years experience in a call Centre/ Customer services environment,Flexible and ability to work shift • Thorough knowledge of MS Office applications • Strong organizing and planning skills to work independently with efficiency and accuracy • Sound knowledge of International Standards related to Health and medical quality measures • A proven track record of customer service success • Requires tact and discretion in dealing with and handling confidential information • Decisive, good decision making skills, able to escalate response to situations when relevant • Proficient in Microsoft Word and Microsoft Excel • Strong communication, attention to detail and time management skills.
Gender Any
Experience 1 - 2 Years.
Other Skills Required Knowledge, Abilities, and Skills • Strong negotiation, communication, attention to detail, time management skills. • knowledge of telephone etiquette. • Ability to work independently and maintain focus under pressure. • Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed. • Ability to comprehend, capture as well as interpret basic customer information others besides upholding the values of the organization. • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Compensations Social Insurance Medical Insurance Transportation
Salary (L.E.) 1500 - 2500
Comments Please dont apply unless you meet these minimum requirements
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
.png)
