Quality & Training Team Leader For Stream International Egypt 2015

Quality & Training Team Leader Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2015
Employer Stream International Egypt
Job Title Quality & Training Team Leader
Vacancy Deadline(mm/dd/yy) 9/30/2015
Languages Fluent command of English (Spanish, Italian or French is a plus)
 Languages English, Excellent
French, Very Good
Italian, Good
Spanish, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Senior
Description Lead team members, foster their professional development and growth, and promote teamwork and cooperation. Identify and analyze current programs and processes within the department that require quality improvement. Develop and implement improvements where appropriate. Solicit constructive feedback from agents, team members, management and customers on an ongoing basis regarding procedures and processes within the department. Provide management with information and feedback regarding quality of our services. Feedback should include suggestions of improvement. Implement effective quality programs within the department, including delivering program results to the Business Director to share with customers. Host quality calibration sessions, both internal and with client. Monitor and track progress and effectiveness of department quality projects. Keep abreast of new technologies and systems that may help team and improve quality. Conduct ongoing research in an effort to find effective quality programs. Establish and maintain a professional training environment including training facilities, equipment, trainer appearance and student training materials. Ensure all training deliverable are delivered on time. Provide recommendations for improvement to corporate based curricula. Manage the development of site-based curricula including New Hire updates, New Product Introduction and Recursive modules. Oversee all of the scheduling of training resources within the site Manage all special training projects within the site. Take part in the development and implementation of key Training Processes for the organization. Monitor instructor performance and provide coaching as required. Adhere to all department policies and procedures and monitor for opportunities for improvement. Manage the Associate Trainer program within the site. Represent the training function at various meetings including site leadership, client, and corporate based
Qualifications 3 years as a minimum in senior quality / senior training position ,as of (25-Jun-15) •Proficient in analysis and usage of Analytical tools • Excellent knowledge of MS office specially (MS Excel and MS PowerPoint) • Fluent command of English (Spanish, Italian or French is a plus) •Certifications in quality / training are a plus • People management experience •Presentation skills , interpersonal and problem solving skills. •Knowledge of contact services industry. •Knowledge of basic PC applications needed to successfully manage the position. •Excellent problem solving and decision making skills. •Ability to work with minimal guidance or supervision in a rapidly changing environment. •Ability to motivate and mentor team, presenting new opportunities and challenges for additional development. •Self motivated, with ability to work both independently and within a team environment. A bachelor or a higher degree graduation is a MUST.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills Flexibility with the rotational working hours and rotational days OFF. Good User of the PC. Good User of the internet (Surfing, emails, ...) Good Typing speed 20W/M
Compensations Benefits: Good Package (including Basic Salary + Pay for Performance) Transportation from Collection Points covering Cairo. Door-to-Door transportation for Ladies for shifts ending after 9:00 PM. VIP medical insurance. Social and Life Insurance. Fixed Contract for a year after completing the probation period. Paid training before starting the actual Work. Paid Overtime if Asked.
Salary (L.E.) 8000 – 10000
Job Contact Email Stream.Amcham@gmail.com

Quality & Training Team Leader Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2015

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