Service Desk Dispatcher Jobs In Egypt And Career In Takamul Group Vacancies In Cairo 2015
Employer Takamul Group
Job Title Service Desk Dispatcher
Vacancy Deadline(mm/dd/yy) 8/31/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Service, Information Technology
Job Type Full Time
Job Level Any
Essential Duties and Responsibilities: • Act as the single point of contact to the customer for all types of service requests • Coordination of all IT support groups to ensure maximum utilization of billable resources • Pre-process service requests as they arrive through email, manual entry, or direct customer input • Schedule internal and field technical resources on the Company dispatch portal • Monitor resource schedules to ensure prompt time entry on service requests • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Fast turnaround of customer requests • Ability to work in a team and communicate effectively • Improve usage and increase productivity of IT support resources • Escalate service requests that cannot be scheduled within agreed service levels • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager • Responsible for entering time and expenses as it occurs • Enter all work as service tickets into Helpdesk Ticketing System
Qualifications Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills • Basic computer and operating system knowledge • Females only who should apply to this Job • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment
Salary (L.E.) Negotiable
Comments If you are interested in this job please send your CV to hr@takamulsystems.com with 1the job title and code in the subject of the email.
Job Contact Email sara.magdy@takamulsystems.com
Service Desk Dispatcher Jobs In Egypt And Career In Takamul Group Vacancies In Cairo 2015
Employer Takamul Group
Job Title Service Desk Dispatcher
Vacancy Deadline(mm/dd/yy) 8/31/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Service, Information Technology
Job Type Full Time
Job Level Any
Essential Duties and Responsibilities: • Act as the single point of contact to the customer for all types of service requests • Coordination of all IT support groups to ensure maximum utilization of billable resources • Pre-process service requests as they arrive through email, manual entry, or direct customer input • Schedule internal and field technical resources on the Company dispatch portal • Monitor resource schedules to ensure prompt time entry on service requests • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Fast turnaround of customer requests • Ability to work in a team and communicate effectively • Improve usage and increase productivity of IT support resources • Escalate service requests that cannot be scheduled within agreed service levels • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager • Responsible for entering time and expenses as it occurs • Enter all work as service tickets into Helpdesk Ticketing System
Qualifications Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills • Basic computer and operating system knowledge • Females only who should apply to this Job • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment
Salary (L.E.) Negotiable
Comments If you are interested in this job please send your CV to hr@takamulsystems.com with 1the job title and code in the subject of the email.
Job Contact Email sara.magdy@takamulsystems.com
Service Desk Dispatcher Jobs In Egypt And Career In Takamul Group Vacancies In Cairo 2015
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