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Call Center Agent - Spanish/Fresh Graduate For Stream International Egypt 2016

Call Center Agent - Spanish/Fresh Graduate Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2016
Employer Stream International Egypt
Job Title Call Center Agent - Spanish
 
Vacancy Deadline(mm/dd/yy) 12/31/2016
Languages Fluent Spanish. Good English.
 Languages Spanish, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Qualifications Flexible with rotational shifts and Days Off. Ability to work for Overnight shifts .Skills in providing an exceptional customer experience. Skills in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. Ability to work in a time critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Gender Any
Car owner Any
Experience 0 - New Graduate Years.
Other Skills Flexibility with the rotational working hours and rotational days OFF. Good User of the PC. Good User of the internet (Surfing, emails, ...) Good Typing speed 20W/M
Compensations Good Package (including Basic Salary + Pay for Performance + Sales Bonus + Over night shift Allowance) Transportation from Collection Points covering Cairo. Door-to-Door transportation for Ladies for shifts ending after 9:00 PM. VIP medical insurance. Social and Life Insurance. Fixed Contract for a year after completing the probation period. Paid training before starting the actual Work. Paid Overtime if Asked
Salary (L.E.) 2000 - 4000 EGP
Job Contact Email Stream.Amcham@gmail.com

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