Global Care Operations Director for Careem.com in Dubai United Arab Emirates
Careem.com vacancies in Dubai United Arab Emirates
ABOUT THE ROLE
As a Global Care Operations Director, you will be required to manage all Careem Care operations globally to deliver superior customer service experience to our customers through voice and digital channels. Some daily responsibilities of yours will include:
In order to be eligible to apply for the Global Care Operations Director, you will have to meet the following requirements:
Careem.com vacancies in Dubai United Arab Emirates
ABOUT THE ROLE
As a Global Care Operations Director, you will be required to manage all Careem Care operations globally to deliver superior customer service experience to our customers through voice and digital channels. Some daily responsibilities of yours will include:
- Manage daily operations for all sites and all channels across all markets
- Manage voice, e-mail chat and social media channels to ensure highest levels of service
- Work with the business process innovations team to provide the best quality of interactions
- Focus on customer satisfaction through agent training and process improvement
- Implement and achieve customer satisfaction surveys
- Reduce churn and increase customer retention
- Work with site/country care managers to improve agent interactions
- Ensure our partners and vendors are delivering service according to our standards
Requirements
REQUIREMENTSIn order to be eligible to apply for the Global Care Operations Director, you will have to meet the following requirements:
- You will need a bachelors degree qualification (or similar)
- Between 7-10 years experience managing call centres
- Previous working ensuring high quality customer service through digital and traditional channels
- Proven people management skills
- Excellent analytical ability
- Excellent communication skills in English (written and spoken); Arabic preferred.
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