Customer services specialist Jobs In Egypt And Career In Nile Projects & Trading Company Vacancies In Alexandria 2014
Nile Projects & Trading Company is seeking to hire Customer services specialist in Alexandria
location: Alexandria
Job Purpose:
• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Duties:
1. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
3. Check to ensure that appropriate changes were made to resolve customers' problems.
4. Refer unresolved customer grievances to designated departments for further investigation.
5. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
6. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
7. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
8. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Educational Background & Experience :
Knowledge:
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• English Language :Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Experience: 1- 2 years of experiences in the business felid
• Educational Level: bachelor degree .
All interested candidates must send their CVs to the following mail: “Mohamedalihr2233@gmail.com” and mention job title & the place in the subject
— at Alexandria.location: Alexandria
Job Purpose:
• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Duties:
1. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
3. Check to ensure that appropriate changes were made to resolve customers' problems.
4. Refer unresolved customer grievances to designated departments for further investigation.
5. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
6. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
7. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
8. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Educational Background & Experience :
Knowledge:
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• English Language :Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Experience: 1- 2 years of experiences in the business felid
• Educational Level: bachelor degree .
All interested candidates must send their CVs to the following mail: “Mohamedalihr2233@gmail.com” and mention job title & the place in the subject
