Technical Support Engineer Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title Technical Support Engineer
Country Egypt
Job Category Information Technology
Job Type Full Time
Description Provide first line response Tier I for users requiring assistance with information technology issues and problems — Respond to requests for technical assistance in person, via phone, electronically and advise user on appropriate action or redirect problems to appropriate resource — Follow standard help desk procedures, log all help desk interactions and administer help desk software — Ensure that IT Helpdesk tasks are performed at an acceptable level and all tasks are completed to the expected level of quality, meeting the schedule of work provided. — Provide daily check list for all self-based user services and schedule health check activity for users laptops and desktops. — Prepare all user equipment from desktop, laptop and printers, also as per the adhered procedure. — Create, change, and delete user accounts per request and to adhered procedure. — Maintain & Manage IT equipments, track company assets transfer, manage company IT stock from ( desktops, Laptops, toners and printers) and provide an updated status. — Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. — Ensure all tasks are performed to the approved Policy, Processes and Procedures published without exception, highlighting any known deviations or incorrect processing to the IT Manager also update all the current related procedures as per schedule — Provide IT incident report for any incident that affects IT services.
Qualifications University Graduate • Provide highly and excellent customer service. • Working using multitasking concept. • Good understanding of IT Team activities including the core process and procedures and how they fit in with other teams • Good understanding of the Products provided and serviced to customers in order that your role can be performed at the experienced level. • Responsibilities sometimes require working evenings, weekends and on call. • Regular travel required.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. If interested please send your CV to : jobs@giglt.com.eg. Under the subjectline : Tech.support
Job Title Technical Support Engineer
Country Egypt
Job Category Information Technology
Job Type Full Time
Description Provide first line response Tier I for users requiring assistance with information technology issues and problems — Respond to requests for technical assistance in person, via phone, electronically and advise user on appropriate action or redirect problems to appropriate resource — Follow standard help desk procedures, log all help desk interactions and administer help desk software — Ensure that IT Helpdesk tasks are performed at an acceptable level and all tasks are completed to the expected level of quality, meeting the schedule of work provided. — Provide daily check list for all self-based user services and schedule health check activity for users laptops and desktops. — Prepare all user equipment from desktop, laptop and printers, also as per the adhered procedure. — Create, change, and delete user accounts per request and to adhered procedure. — Maintain & Manage IT equipments, track company assets transfer, manage company IT stock from ( desktops, Laptops, toners and printers) and provide an updated status. — Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. — Ensure all tasks are performed to the approved Policy, Processes and Procedures published without exception, highlighting any known deviations or incorrect processing to the IT Manager also update all the current related procedures as per schedule — Provide IT incident report for any incident that affects IT services.
Qualifications University Graduate • Provide highly and excellent customer service. • Working using multitasking concept. • Good understanding of IT Team activities including the core process and procedures and how they fit in with other teams • Good understanding of the Products provided and serviced to customers in order that your role can be performed at the experienced level. • Responsibilities sometimes require working evenings, weekends and on call. • Regular travel required.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. If interested please send your CV to : jobs@giglt.com.eg. Under the subjectline : Tech.support
