Service Advisor Jobs In Egypt And Career In EATC Egyptian Automotive & Trading Co Vacancies In Cairo 2014
Employer EATC Egyptian Automotive & Trading Co.
Job Title Service Advisor
Vacancy Deadline(mm/dd/yy) 8/25/2014
Languages Good written and spoken English
Languages English, Excellent
Country Egypt
City Cairo
Job Category Automotive, Engineering, Engineering Management
Job Type Full Time
Job Level Junior
Description 1-Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book In process. 2- Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test. 3- Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customers vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review). 4- Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract). 5- Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc. 6- For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver, of same 7- Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints) 8- Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress 9- Follow Warranty policy, procedure and instructions supplied by Warranty manager
Qualifications Education : Bsc. Mechanical Engineering or equivalent Computer : Ability to use Microsoft Office to include Microsoft Word, Excel and email and Ability to use of computer databases
Gender Male
Car owner Any
Education major Engineering
Experience 1 - 2 Years.
Compensations -Social Insurance -Medical Insurance -Transportation -social Activities
Salary (L.E.) Negotiable
Comments Receiving CVs at : sherif.said@eaec.com.eg -Cvs should be attached with a recent photo -E-mails without job title will be neglected
Job Contact Email sherif.said@eaec.com.eg
Employer EATC Egyptian Automotive & Trading Co.
Job Title Service Advisor
Vacancy Deadline(mm/dd/yy) 8/25/2014
Languages Good written and spoken English
Languages English, Excellent
Country Egypt
City Cairo
Job Category Automotive, Engineering, Engineering Management
Job Type Full Time
Job Level Junior
Description 1-Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book In process. 2- Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test. 3- Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customers vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review). 4- Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract). 5- Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc. 6- For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver, of same 7- Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints) 8- Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress 9- Follow Warranty policy, procedure and instructions supplied by Warranty manager
Qualifications Education : Bsc. Mechanical Engineering or equivalent Computer : Ability to use Microsoft Office to include Microsoft Word, Excel and email and Ability to use of computer databases
Gender Male
Car owner Any
Education major Engineering
Experience 1 - 2 Years.
Compensations -Social Insurance -Medical Insurance -Transportation -social Activities
Salary (L.E.) Negotiable
Comments Receiving CVs at : sherif.said@eaec.com.eg -Cvs should be attached with a recent photo -E-mails without job title will be neglected
Job Contact Email sherif.said@eaec.com.eg
